IT Support Analyst.
Sprinklr
London, Inner London, United Kingdom
12d ago
  • We are looking for an IT Support Analyst to work in our London office to Provide support internally in all of the following areas;
  • Local support of the Sprinklr London office. Global support of all Sprinklr users Tracking & documenting of all support activities using Zendesk.

    Supporting primarily macOS, some Windows, and all common office software and applications such as Microsoft, Adobe and cloud SaaS products.

    Perform laptop setup and inductions for users, hardware troubleshooting and repair. General office IT such as conference room, telephone and Printer setups etc.

    Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users. Communicate and document troubleshooting techniques and best practices.

    Perform endpoint management deployment and anti-virus security. Work with IT Management to constantly monitor and improve delivery of IT systems and support.

    Proactively understand, analyse and research new technical problems when needed. Experience and Skills Required : 2+ years experience within IT or B.

    S. degree Self-motivation and the ability to work with minimum supervision. Excellent written and verbal communication skills and meticulous attention to detail.

  • Experience working with high-level executives Good understanding of G Suite Experience with Jamf Pro and enterprise Mac management concepts Comfortable with wireless infrastructures technologies (Cisco Meraki desirable) Experience with end user customer support, possess strong technical knowledge of macOS;
  • Windows, and other Microsoft products Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to user requests.

    Work both independently and as part of a team with professionals at all levels Quick learner, proactive individual with the ability to work in a dynamic, fast changing environment.

  • Ability to prioritise tasks and work on multiple assignments. Essential technologies : Email security / monitoring Exposure to ticketing systems such as Zendesk Cloud Storage such as Google Drive Conferencing / collaboration technologies such as slack;
  • Meet; WebEx.. SSO - SAML and OAuth Desirable technologies : DHCP / DNS / IP routing etc SAAS systems such as AWS Office 365 VOIP technologies Scripting.

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