Control Tower Agent
Henkel CEE GmbH
Hemel Hempstead
11d ago

Description

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage.

Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths.

If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

Analysing and following up outstanding customer,affiliate and stock replenishment orders, and communicating to Front Office, ICagents, and Supply Planners of any changes resulting in delays to orders.

Covering for Escalation Manager when required andproviding ongoing support to the escalation management process

Applying out of stocksrules to incoming sales orders & purchase orders to maximize service levelpotential.

Resolving anyshort-term stock issues causing deviation from inventory & service leveltargets.

Coordinating of urgent internal rush orderrequirements in accordancewith the 4 eyesvalidation rule.

Monitoring of automateddelivery creation process for timely transmission to the Transport PlanningTeam

Supporting continuousimprovement initiatives.

Working proactively to ensureall local SHE objectives are achieved, whilst working in compliance with SHEregulations.

Monitoring phase out processes

Running the out of stock reports

Assigning customer IDH to befocused on

YOUR SKILLS

Acustomer focused attitude with excellent communication skills

Thedesire to progress into an Escalation Management role

Anunderstanding of logistics and stock allocation

Previousexperience within a customer service, supply chain or a logistics role

  • Excellent problem solving and goodinfluencing skills
  • Good organisation and time managementskills
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