Customer Service Agent
Ecolab
Caerphilly, Wales
2d ago

Join Ecolab’s call centre in Caerphilly, and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent , use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products.

As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

What’s in it For You :

  • Enjoy non-traditional work hours that fit the schedule you need
  • Be recognized for meeting goals, and secure opportunities for advancement
  • Sharpen your professional business acumen
  • Work for a stable, growing, global Fortune 500 company
  • Comprehensive benefits package starting day 1 of employment.
  • What You Will Do :

  • Process 60-100 inbound calls per day
  • Manage outbound calls, depending upon volume
  • Must possess solid problem solving & interpersonal skills
  • Handle all calls in a prompt and courteous manner
  • Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
  • Complete a call on screen accurately while speaking with the customer
  • Process orders, literature requests, and applies information to our customers
  • Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues
  • Minimum Qualifications :

  • Excellent communication and customer service skills
  • High school qualifications or equivalent work experience
  • Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook)
  • Preferred Qualifications :

  • Ability to accurately type a minimum of 25 words per minimum
  • Ability to interact professionally with others and work independently in a fast-paced environment
  • Prior experience utilising a multi-line telephone system
  • Strong problem solving and interpersonal skills
  • Excellent verbal and written communication skills
  • Highly dependable team player
  • Ability to prioritize workload and complete responsibilities on time
  • Fluent in
  • SAP knowledge
  • Our Commitment to Diversity and Inclusion

    At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best.

    We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance.

    In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

    In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

    Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form