About the Company
Headquartered in Waterloo, Wisconsin, USA Trek Bicycle Corporation is a global leader in the design and manufacture of bicycles and related products.
Trek believes the bicycle can be a simple solution to many of the world’s most complex problems and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration.
Our mission is to create products we love, provide incredible hospitality to our customer, and to change the world by getting more people on bikes.
We value our team, making sure the best is on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast - turning ideas into reality.
Position : Customer Care Guide Polish Market
Location : Office Based, Milton Keynes, UK
Job Type : Full Time, Permanent
About the Role
The successful applicant will assist with the Customer Service function for PL on a timely basis and support the wider Customer Service team with ad-hoc tasks.
The role operates Monday to Friday 8am 4.30pm.
Provide excellent Customer Service to all Trek customers regardless of the size of the account
Take ownership of any customer service queries, ensuring that all matters are dealt with in an efficient and timely manner
Have a professional telephone manner and good written communication
Liaise with all departments across the business, to ensure the timely and professional delivery of services and or products.
Be flexible and adaptable in your approach to customer’s needs
Record details of inquiries, comments and complaints and actions taken
Follow up on customer interactions
Handel warranty claims for your territory
About you : Essential
High level of English and Polish written / verbal skills
Proficient in Microsoft computer programmes
Ability / willingness to travel (EU, UK, PL, CZ, SK, IE)
Great relationship management
High level of organisation and time management
Ability to work independently and manage own workload
Bicycle product knowledge and experience
Ability to work to tight deadlines in a fast-moving environment
Ideally experienced in various IT environments and have a good grasp of the web
Preferred experience in :
Bicycle Workshop environment
SAP systems (JDE or similar) & CRM systems (Dynamics or similar)
Minimum 3 years’ experience in a Customer Service / Account Management environment
Minimum 2 years’ experience of dealing with maintenance / technical issues preferable from within the cycle industry
Experience of a Systems / Process driven role
Fluent in Czech / Slovak
Cytech Level 3
If you would like to apply for the above role, please send your CV and Cover Letter detailing why you are the right person for the role.