Front Office - Team Member
LGH Hotels Management
Flitwick
6d ago

The Opportunity

An exciting opportunity has arisen for a front office superstar to join this hotel, creating memorable experiences, and maintaining high levels of service at all times.

You will be a positive and engaging professional with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins’ or inquiries.

As the front-facing member of the team, you will ensure you are always presentable engaging in positive communication with the team and department, always acting as a professional and delivering consistently exceptional service to all guests.

Benefits

  • Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
  • Access to 24 / 7 Employee Assistance Programme - 24 / 7 access for our employees to call and get support and advice on any issues they may be experiencing.
  • Refer a friend scheme from £500 to £1000 per referral.
  • Access to 24 / 7 Online GP Service - 24 / 7 access for all employees so they can talk to a doctor when they really need to most.
  • Hospital Plan.
  • Online Health Portal.
  • Eye Care.
  • Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Health Screening.
  • Pension Scheme.
  • Free meals on duty.
  • Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
  • Ideal Candidate

  • You will be a passionate and engaging individual.
  • Highly motivated and pro-active; acting with professionalism and positivity in all interactions.
  • Strong organisation and planning skills and the ability to prioritise appropriately.
  • Excellent IT skills (MS Office, Financial systems) and numeracy
  • Experienced in hospitality software such as Opera, Brilliant etc would be desirable but full training will be given.
  • Excellent oral and written communication skills
  • Ability to work under pressure.
  • Ability to work alone and unsupervised.
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