Research & Reporting Analyst
Tigerspike
london
2d ago

Concentrix Tigerspike is the experience and service design practice of Concentrix, a global leader in CX, customer engagement and digital transformation.

Since 2003 we’ve been honing our strategic, creative and technical skills in pursuit of experiences that people love to use.

We’re growing and now looking for a Research and Reporting Analyst to support with planning and research to enable the global sales team to succeed and the business to achieve financial targets.

If you have a high level of attention to detail, lots of initiative and thrive in a team-based culture where you have a lot of fun along the way, then Concentrix Tigerspike could be the place for you!

What experience / skills do you need?

  • At least 2 year’s experience (commercial or academic) in performing research and analysis
  • 2+ years of correlating (commercial or academic) detailed research into synthesized summary reports
  • Experience with conducting research online and via surveys
  • Competent using Google and / or office suite- specifically Sheets or Ms Excel and Slides / PowerPoint
  • The ability to communicate effectively with a range of audiences
  • It's a bonus if you also have :

  • A degree in business, technology or Analytics
  • Experience in the Digital Industry
  • A background in Business Analysis or UX
  • Sales experience
  • What will you do?

    You’ll join a small growing global strategic solutions team based in the US, UK and Dubai whose role is to support delivering the right solutions that provide great experiences that customer love.

    Responsibilities include :

  • Assist in performing research; researching, analyzing, interpreting, and presenting data related to markets, operations, economics, customers, tools and other information
  • Creation of internal presentations : contribute monthly to the Monthly Communications staff presentation, sales team meetings and those as directed by the Senior Management Team(s).
  • Help shape and run the overall GST processes; examples include the creation of automated reporting processes to eliminate / reduce double entry, collecting and organizing GST related collateral;
  • updating the workflow tool to pull simple data,

  • Development of new reporting, samples include : Soon to be late tasks and deliverables; GST request management, Win / loss disposition and rationale, CSat, Transition schedule and disposition.
  • Advise better more efficient methods to develop the current standard weekly reports for Senior Management meetings, examples include inflight work status;
  • Team Goals & Metrics; Utilization.

    What’s in it for you?

    Variety - no one day will likely be the same. You’ll have the chance to work in a variety of industries with various teams around the world.

    Empowerment - to be autonomous within a team that is passionate to deliver quality. You’ll have the opportunity to influence the way we work and solve problems.

    This is not a place where we micromanage!

    Growth - by joining a small growing team, you’ll receive 1 : 1 mentorship and there will be plenty of opportunities to learn and grow.

    Community - the people are what help make us great and you’ll genuinely feel like part of the family from day one. It’s an informal environment and we have a lot of fun at work.

    What else?

  • Flexible hours
  • Remote working flexibility- base yourself anywhere in the UK
  • 25 days holiday (in addition to all public holidays)+ a bonus day for your birthday!
  • The chance to collaborate with other offices (e.g. Sydney, Melbourne, Tokyo, Dubai, Singapore, New York)
  • An annual performance-based bonus
  • £60 monthly mobile phone allowance
  • An annual allowance to spend on your professional growth such as attending a conference or taking a course.
  • An annual allowance to spend on your personal growth such as learning French, Snowboarding lessons or even attending a wine tasting course
  • We have a place for everyone and a club for almost everything : Gaming, Spa, Book club, Sports club, Pet appreciation- the list goes on!
  • Who are we?

    Concentrix Tigerspike is a digital services company, established in 2003, that solves complex problems by creating digital products, providing consultative services and helping businesses to define their digital strategy.

    We’re proud partners with Apple, SAP, AWS and a Google Certified Developer Agency Partner.

    We have a team of more than 300 Tigerspikers, in 10 locations around the world, that believe in collaboration in an Agile environment - where our designers and engineers work side by side to create beautiful, functional and valuable digital products that solve important problems.

    Our approach to research and flexibility in our approach has awarded us a reputation for innovation with repeat customers such as Emirates Airline, New Look, The United Nations, and the NHS.

  • We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status.*
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