Position at Mindshare
Customer Experience (CX) Director
This isthe perfect opportunity for those looking to propel their career in digital performance!
Were looking for a smart andnumbers-drivenindividual to join our growing team. This is a senior position, where youll be working closely with the CX (customer experience) team to evolve our industry-leading proposition whilst delivering strategic support and insights for globally recognised brands.
ABOUT THE ROLE
Our goal is to empower businesses and marketing teams to gain a competitive advantage by providing best in-class customer experiences.
This means delivering the right content, to the right customer, at the right time, on the right platform. Our approach brings together 1st , 2nd and 3rd party data points from previously siloed channels and focuses on providing actionable insights.
While lots of businesses talk about removing siloes, Neo have achieved it. This innovative approach has allowed the team to grow significantly in the past 18 months as our CX team have become embedded in the clients ways of working.
Now is the perfect opportunity for an experienced strategist to join and be a part of our journey to the next level. The strategist will play a leading role in driving a data-first approach across our global clients, whilst expanding the CX solutions and coordinating with a best in-class team.
The kind of work youll be doing will vary day-to-day, but will include :
Each of our best products have been created when trying to solve a client problem.
Since joining Neo, I have worked with market leading brands across various verticals and learnt a huge amount not only about media, but also myself.
The friendships Ive made and company culture are second to none, its an absolute pleasure working with intelligent like-minded people.
We are digital experts within one of the worlds biggest agencies
Neo is the performance media arm of Mindshare, one of the largest media groups in the world. With 40+ offices worldwide and 1,000+ employees, were a massive community of performance experts and were growing all the time.
Our business specialises in PPC, SEO, eCommerce, CX, programmatic, social, affiliate marketing, and new media like connected TV and audio, all underpinned by advanced analytics and disruptive consultancy.
Were obsessed with digital performance
Our London team is made up of 100 of the smartest people in the industry thinking about, executing and reshaping performance media.
Were devoted to data, totally transparent, and arent afraid to tell it like it is. Neo isnt the standard advertising agency : we partner and challenge our clients across their entire business as consultants and champions for change.
We work with some of the worlds most innovative brands
The clients who see the value of Neo are the most forward thinking out there. They dream big, theyre smart enough to challenge us, and they demand rigour, thought and innovation in everything we do.
We provide just that, which is why our relationships are some of the longest standing in the industry. We partner with global, and UK businesses including Nestlé, Sage, Mazda, BP, BAT, HSBC, Nespresso & All Saints and have a strong focus on ABM and eCommerce-focused businesses.
We grow people and professionals
people join Neo to grow long-term careers. Youll be around a group of friendly professionals with diverse backgrounds and experiences who are invested in your future, and youll lead a team of people whose future youll want to invest in.
As part of the GroupM and WPP network, our benefits are incredibly comprehensive, and youll have plenty of fantastic benefits to choose from.
Weve listed a few below - and there are many more on offer :