Despatcher - Part Time
Vocare Ltd
York, UK, UK
4d ago
source : NHS

Vacancy for Despatcher

Hours : Part Time

Shifts : Evenings and Weekends

Salary : From £8.72 Per Hour (Enhancements for Bank Holidays)

Location : York Hospital, Out of Hours Centre, Wiggington Road, York, YO31 8HE

About the role :

Vocare North are seeking to recruit a Despatcher to support their Out of Hours and Urgent Care services from their office in York Hospital.

In this role you will be working within the operations team and you will assist with the coordination of Clinicians, Drivers and Urgent Care Centres in order to ensure quality standards are achieved and workloads are distributed effectively.

Duties within the role :

Within this role, you may be expected to carry out the following duties : - remove sentence please

  • Schedule appointments for patients within a designated time frame while ensuring patient choice is accommodated.
  • Monitor in-house computer systems and allocate calls promptly according to call time and priority.
  • Ensure strong communication is maintained with UCC staff and that staff are fully briefed on operational plans.
  • Logistically manage Clinicians who have been allocated home visiting duties.
  • What we are looking for :

  • Candidates will ideally hold a level 2 NVQ or possess relevant work experience.
  • Candidates should be able to approach problems logically, work well as part of a team and possess excellent communication and listening skills.
  • What we can offer you :

    We offer a competitive salary, excellent working environment and exciting opportunities for progression within the company.

    We also offer you inclusion in Vocare's Pension scheme, maternity* and paternity* pay and company sick pay* alongside access to employee benefits provided by Perkbox.

  • Subject to terms and conditions.
  • How toapply

    To apply, please click on "apply for this job" on the right hand side of the screen and complete the application form. Make sure to use the attached job description to support you in writing your application.

    Closing Date : Tuesday 29th September 2020

    We encourage you to apply as soon as possible, as once sufficient applications have been received we may choose to close the advert early.

    Please note the following shortlisting approach will be applied :

    Round 1 - Any staff at risk of redundancy within the Totally plc group, who meet the essential criteria, will be considered in the first instance for this vacancy.

    Round 2 - If the vacancy has not been filled after round 1, any employee Affected by Change within the Totally plc group, who meet the essential criteria, will be then be considered for this vacancy.

    Round 3 - If the vacancy has not been filled after round 2, we will consider and shortlist all remaining applications in accordance with our recruitment policy.

    If you have any further queries, please contact the Recruitment Team on 0300 013 4885.

    Please assume you have been unsuccessful with your application if you have not heard back from us within 2 weeks of the closing date.

    All successful applicants will be subject to a Disclosure & Barring Service check.

    Vocare Group recognise the diversity of the communities in which we operate and demonstrate this through the service we provide when dealing with patients, their family and carers.

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