Welcome Host
Jaguar and Land Rover
Barnet
4d ago
  • Benefits include;
  • The opportunity to join a friendly team and develop your career as a Welcome Host within Grange Jaguar Land Rover Barnet .

    We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enrich your career prospects.

  • Salary - £19,000 to £22,500 (Depending on Experience)
  • 31 Days Paid Annual Leave
  • Preferential rates for servicing, MOTs and parts
  • Fantastic discounts on vehicles sales
  • Access to a vehicle Flexi-lease affinity scheme through SOGO www.sogomobility.co.uk
  • Pension scheme
  • Life Insurance Benefit
  • Associate Assistance Programme (AAP) - Confidential access to a range of support and advice, including a confidential helpline, counselling sessions, access to a Doctor 24 / 7, physio advice and support from other Health Experts.
  • Job Role

    Greet and welcome all guests and visitors to the Business, passing and directing all enquiries to the appropriate department or associate.

    Whilst building a rapport with guests and establishing their needs quickly and efficiently to maximise their Guest Experience.

    Acting as a Brand Ambassador, reflecting the brand image and standards at all times.

    Key Responsibilities and Duties :

  • Greet guests visiting or telephoning the dealership, making them feel welcome and direct them to the appropriate associate as soon as possible.
  • Manage dealership switchboard as required with a friendly, efficient and welcoming approach.
  • Log guest messages or complaints in the absence of the appropriate team members, ensuring information is accurately recorded and referred.
  • Ensuring the guest is reassured that appropriate action will be taken.

  • Maintain the reception / guest areas in accordance with dealership standards and identified guest needs.
  • Maintain adequate supplies of Guest hospitality stock and dealership stationery.
  • Process incoming and outgoing post, ensuring it is appropriately date stamped / franked in line with management requirements.
  • Ensure collection by the Royal Mail each day and that the franking machine is in credit at all times.

  • Maintain guest enquiry records / telephone logs in order to provide statistical information on guest visiting patterns as required.
  • Complete daily associate attendance sheet to maintain an accurate record of associates within the dealership.
  • Provide administrative support to dealership departments as required, including assistance with mail shots.
  • Maintain and develop Company and industry knowledge through attending relevant training opportunities.
  • Maintain quality standards of dress, attitude, guest care and health and safety in order to portray a professional image to guests at all times.
  • Work Pattern

    This is a full-time position.

    Monday Friday (08 : 00 18 : 00 with 1 hour lunch)

  • Successful applicants will possess and be able to offer;
  • Previous Welcome Host / Reception experience, ideally within the motor industry
  • Excellent communication, organisation and interpersonal skills with a professional and welcoming telephone manner
  • Excellent administration skills, and the ability to prioritise multiple tasks and deadlines
  • Excellent literacy and numeracy skills
  • Excellent IT skills, including Microsoft Office
  • Enthusiastic, friendly and helpful
  • Respectful and courteous to guests and colleagues
  • Honest with high levels of integrity and drive to succeed
  • Visit www.grange.co.uk / careers to find out about working for Grange Motors, to review the details of the role and to apply.

    Grange Motors and

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form