Welcome Host
Jaguar and Land Rover
4d ago
  • Benefits include;
  • The opportunity to join a friendly team and develop your career as a Welcome Host within Grange Jaguar Land Rover Barnet .

    We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enrich your career prospects.

  • Salary - £19,000 to £22,500 (Depending on Experience)
  • 31 Days Paid Annual Leave
  • Preferential rates for servicing, MOTs and parts
  • Fantastic discounts on vehicles sales
  • Access to a vehicle Flexi-lease affinity scheme through SOGO www.sogomobility.co.uk
  • Pension scheme
  • Life Insurance Benefit
  • Associate Assistance Programme (AAP) - Confidential access to a range of support and advice, including a confidential helpline, counselling sessions, access to a Doctor 24 / 7, physio advice and support from other Health Experts.
  • Job Role

    Greet and welcome all guests and visitors to the Business, passing and directing all enquiries to the appropriate department or associate.

    Whilst building a rapport with guests and establishing their needs quickly and efficiently to maximise their Guest Experience.

    Acting as a Brand Ambassador, reflecting the brand image and standards at all times.

    Key Responsibilities and Duties :

  • Greet guests visiting or telephoning the dealership, making them feel welcome and direct them to the appropriate associate as soon as possible.
  • Manage dealership switchboard as required with a friendly, efficient and welcoming approach.
  • Log guest messages or complaints in the absence of the appropriate team members, ensuring information is accurately recorded and referred.
  • Ensuring the guest is reassured that appropriate action will be taken.

  • Maintain the reception / guest areas in accordance with dealership standards and identified guest needs.
  • Maintain adequate supplies of Guest hospitality stock and dealership stationery.
  • Process incoming and outgoing post, ensuring it is appropriately date stamped / franked in line with management requirements.
  • Ensure collection by the Royal Mail each day and that the franking machine is in credit at all times.

  • Maintain guest enquiry records / telephone logs in order to provide statistical information on guest visiting patterns as required.
  • Complete daily associate attendance sheet to maintain an accurate record of associates within the dealership.
  • Provide administrative support to dealership departments as required, including assistance with mail shots.
  • Maintain and develop Company and industry knowledge through attending relevant training opportunities.
  • Maintain quality standards of dress, attitude, guest care and health and safety in order to portray a professional image to guests at all times.
  • Work Pattern

    This is a full-time position.

    Monday Friday (08 : 00 18 : 00 with 1 hour lunch)

  • Successful applicants will possess and be able to offer;
  • Previous Welcome Host / Reception experience, ideally within the motor industry
  • Excellent communication, organisation and interpersonal skills with a professional and welcoming telephone manner
  • Excellent administration skills, and the ability to prioritise multiple tasks and deadlines
  • Excellent literacy and numeracy skills
  • Excellent IT skills, including Microsoft Office
  • Enthusiastic, friendly and helpful
  • Respectful and courteous to guests and colleagues
  • Honest with high levels of integrity and drive to succeed
  • Visit www.grange.co.uk / careers to find out about working for Grange Motors, to review the details of the role and to apply.

    Grange Motors and

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