In the Ubisoft EMEA Consumer Relationship Centre in Newcastle-Upon-Tyne, UK, we are committed to provide our consumers with an awesome experience to enrich players' lives with unique and memorable gaming experiences.
With teams in Consumer Support and Community Management, Ubisoft EMEA CRC is dedicated to defining the standards of player experiences across EMEA region (Europe, Middle-
East, Asia & Australia). Working in close collaboration with the wider business it is key to fulfilling our mission : to enrich players’ lives with unique and memorable gaming experiences.
Our heroes are full of character. Full of their own challenges, hopes and dreams. Just like our team members.
We are always on the lookout for creative, entrepreneurial spirits who share our passion for what they do. If you are ready for a challenge, are fluent in written and spoken German OR French alongside English , full of new ideas and ready to play a role in our ongoing success, then we want to hear from you!
As well as being great team players and living and breathing the Ubisoft brand you will also :
Your mission is to :
You are a skilled professional and expert in the following :
Strong technical ability ability to troubleshoot effectively in a technical / PC / Gamer support environment
Good understanding of social media activity, Facebook, Twitter, Your Tube
Good spelling and grammar
Quick thinker work proactively
Good communicator & team player
Able to work on own initiative
Experience of Customer Support ticketing tools, a knowledge of Salesforce is a plus
Native / mother tongue speaker in French OR German (C2 / Native level) and English (B2)
The job will be located in Newcastle-upon-Tyne.
We offer a competitive salary with a relocation support plus access to the most innovative, cutting-edge and ground-breaking titles on the market.
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