Application Support Analyst
Abingdon, Oxfordshire,GB
16d ago

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS a Global Leader in Financial Systems Software, with 53,000 employees worldwide are seeking an Application Support Analyst to join our team in Oxfordshire (Abingdon).

The Application Support Analyst will join a successful team supporting market leading software with our high-profile financial services client, working in a global capacity.

The position will suit a technically minded, customer focused Support Analyst, with previous experience supporting live software systems.

You will receive excellent exposure to the financial services software industry and mentoring within a strong team focused environment.

We will consider applications from both Junior Application Support Analyst looking to take that next step in their career and from more experienced Support Analysts.

What you will be doing

The Application Support Analyst takes responsibility for the support of the live software systems for one or more FIS clients.

You will have the opportunity / responsibility to build and maintain the day-to-day Client relationship by means of daily interactions and participation in planning of the Risk Infrastructure work with the client.

The job involves owning and maintaining processes and data structures on live servers, researching and replicating software and hardware issues, implementing workarounds and driving issue resolution.

The tasks involve general Windows administration, database configuration, scripting and general problem-solving techniques.

The work also involves documenting findings and resolutions and communicating them to our clients.

The role will involve occasional travel.

  • Key duties;
  • Work with the Client and FIS Application Consultants to plan software releases from inception to deployment
  • Deployment of software and batch processes to live servers
  • Housekeeping and management of the Client’s environments hosted by FIS
  • Research and replication of software and hardware issues
  • Determine workarounds and issue resolution
  • This will require a detailed analysis of the business user requirements and workflow processes
  • Collection and analysis of stats and data relating to performance
  • Build and maintain a good relationship with the Clients’ teams
  • What you bring :

  • Experience of supporting live systems or other experience of working with and troubleshooting software in a business setting
  • An interest in working with the financial services software industry
  • Microsoft Windows (Advanced level)
  • Microsoft Office, especially Excel and Word
  • SQL Server
  • We are seeking a technically / mathematically minded individual
  • Added bonus if you have :

  • Sybase / Oracle
  • Web, VBA or Script Programming
  • Active Directory
  • Experience of network support and troubleshooting
  • Experience of multi-server distributed systems
  • What we offer you

  • Work in a genuinely global role within a global company; the candidate will be working with staff in the US, UK and Asia Pacific offices.
  • You will have the opportunity to learn and improve business knowledge in Financial Credit and Market Risk management
  • Learn and improve technical knowledge, including Windows, .NET, SQL and Delphi
  • Develop transferrable technical skills, e.g. Windows Server Management, SQL Server
  • Build a strong knowledge of correct procedures and protocols in relation to managing and supporting live server environments
  • Build diplomacy and team-working skills working with a large variety of FIS and Client teams from a variety of backgrounds
  • With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.

    We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.

    Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

    The EEO is the Law poster is available and

    For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.

    However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

    All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    As part of the selection process this role may require an assessment to determine suitability

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