Production Manager
Fitch Solutions
2d ago

At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority.

Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity, employees work in an environment where they can be their true selves.

Our inclusive and progressive approach helps us to keep a balanced perspective.

With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market.

We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.

Fitch Learning partners with clients to deepen knowledge, develop skills and enhance conduct, delivering positive business outcomes.

We have centers in established financial hubs including London, New York, Singapore, Dubai and Hong Kong. We are committed to understanding complex client needs across fast paced financial markets, globally.

Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance.

Production Manager

London, United Kingdom

Company Brief

Fitch Learning is a leader in financial services training. With unrivalled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years’ experience in Financial Services.

A truly global company we have offices in New York, Chicago, London, Singapore, Hong Kong and Dubai, providing services to many of worlds to banks and financial institutions.

Fitch Learning is part of the wider Fitch Group which includes; Fitch Ratings and Fitch Solutions. Agile and fast paced we are able to tailor our solutions to a wide range of Financial Services clients with operations in more than 30 countries.

We’re looking for individuals with drive, flexibility and passion to help us deliver a world-class service to our clients.

In return, Fitch Learning offers a fast-paced, start-up like environment with considerable financial backing and stability that you associate with a larger corporate.

It’s a place where you can really make a difference and progress in your career.

Role Purpose

The Production Managers role is to plan, set up, oversee and complete the production and Virtual Instructor Lead Training (VILT) projects of all sizes.

This role is highly process driven and should result in relevant information and support being provided to stakeholders to deliver high quality and consistent VILT globally.

Role Responsibilities

You will partner with our clients and stakeholders to deliver our dynamic virtual and online learning solutions that fit the client’s needs.

You will be responsible for :

  • Online setup of global VILT sessions (c. 1,000 sessions set up per month).
  • Calendar and diary management for all VILT sessions and production schedule globally.
  • Manage the global operations support schedule for VILT events globally.
  • Authoring and managing the weekly technical support schedule.
  • Running platform demonstrations and test VILT sessions for clients and resolving any issues prior to going live with a course on both various platforms including Zoom, Teams and WebEx
  • Training of faculty and support staff on the use of VILT platforms, supporting these teams where necessary.
  • Provide faculty with information required to enhance engagement with their virtual classes.
  • Ensure that all content delivered meets or exceeds expectations of stakeholders and clients.
  • Troubleshooting technical issues with VILT and managing client and stakeholder expectations.
  • Escalation of technical uses to platform engineers and collaborating on solutions and responses to stakeholders, clients and audience.
  • Reporting on VILT, live streaming and filming events, including monthly insights and individual attendance reports for clients.
  • Ensure all content produced adheres to Fitch Learning’s processes and quality standards
  • Create schedules for filming and work with production assistants on shot lists.
  • Set-up, run and coordinate various VILT sessions, video recordings and asset production (i.e. illustrations)
  • Ensure all assets from recordings are transferred for post-production and verify the data integrity.
  • Application of indexing and content management structures of Fitch Learning.
  • Ability to understand processes and manage workflow to deliver accurate information to stakeholders and project managers.
  • Collaborate with the recordings team to deliver innovative online learning content.
  • Resolve where possible and report any failures, issues or IT problems.
  • Role Requirements

  • Proven experience of managing large scale, deadline driven virtual and live events and / or video projects
  • Experience creating and generating reports with key metrics for management teams.
  • Track record of creating and managing schedules using SharePoint, Excel etc.
  • Sound knowledge of webcasting platforms including Zoom and Webex
  • Detail orientated, with good understanding on how to resolve any technical issues and scheduling conflicts
  • Demonstrable experience of managing multiple stakeholders on concurrent projects
  • Excellent time management and communication skills
  • Understanding of production workflows and scheduling
  • Competence with hardware and software troubleshooting within the studio and virtual environment.
  • Strong knowledge and evidenced use of office suite to deliver reports, schedules, documentation and other general use cases.
  • Required Characteristics :

  • Analytical and process driven approach with flexibility to manage changing requirements.
  • Capable of producing high quality consistent work within limited timeframes.
  • Confident and able to work autonomously and with a team.
  • Flexible and adaptable with strong communication skills.
  • Good knowledge of network infrastructures and IT systems.
  • Performance metrics :

  • Quality and delivery of schedule and information to stakeholders.
  • The success of VILT, illustrated via data and reports generated on a monthly basis.
  • Internal and external client expectations are met.
  • Stakeholder feedback.
  • Key Contacts :

  • Content Team
  • Digital Learning
  • Program and Client Service Managers
  • Faculty / Instructors
  • Recordings Team
  • Various stakeholders
  • Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses : Fitch Ratings Fitch Solutions Fitch Learning.

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