Flagship Programme Manager
HSBC Group
London, England
3d ago

Description

Role Title : FlagshipProgramme Manager

Business : HumanResources

New or Existing Role-New

Grade : GCB4 Role Purpose

  • The Flagship Programme Manager is responsible for leading and managing the day to day operation of their Programme. In managing their designated programme, He / She will be responsible for, but not limited to, the below :
  • Enforcing the robust governance structures that are in place and adhering to the group business transformation framework (BTF), in order to facilitate effective programme delivery in line with financial, FTE and key milestone targets.
  • Managing and presenting a holistic view across change impacts and interventions; readiness; active risk, assumption, issue and dependency (RAID) management;
  • financial planning and tracking (including benefits tracking as appropriate); milestones identification and management; and senior stakeholder management (both within and external to the Group HR function).

  • Tracking and reporting that the Programme team is resourced appropriately and within budget, taking appropriate actions to manage these aspects when variance is forecast or realised.
  • Providing support, guidance and direction across multiple workstreams that form the programme, ensuring alignment to the strategic aims of the programme and the governance structures implemented, and to agreed timelines.
  • Engaging with the multiple parties including permanent staff (both BAU and Transformation), 3rd party consultants and contracting staff, with the intention of mediating disputes and executing against a coherent delivery plan for the programme..
  • Managing the interlock across the programmes workstreams to deliver the implementation approach and plan, including liaison with local as well as global teams to ensure local deployment plans align and consider any wider activities / dependencies outside of programme delivery that may impact plans.
  • Managing the change management approach and plan, including articulation of change impacts, change interventions to manage / mitigate impacts and secure buy in and increase readiness of teams and stakeholders.
  • Working with their peers in the HR Transformation community, including Regional Heads of HR Transformation and other Flagship Programme Managers to ensure a robust view of the full transformation portfolio, interdependencies, risks and issues.
  • Supporting the Flagship Programme Director in representing the programme aims / objectives, status, risks / issues, and financial performance at wider governance forums and with senior stakeholders as required.
  • The Flagship Programme Manager will initially manage the HR flagship programme to implement a new payroll, time-off and benefits solution to key markets through 2019 2021.
  • As a Transformation leader for the Bank, the role holder needs to be able to operate at executive level, across Regions and Countries.
  • He / she must work closely with all of the Global Businesses within the Group as well as all of the Group Functions to whom HR provides services in order to fully and effectively deliver the macro HR departmental transformation.

    Value Creation

  • Manage an appropriately resourced programme team.
  • Ensure that the implementation of the programme is effectively managed (by HSBC, working in close conjunction with all relevant internal and external parties).
  • Influence and collaborate with all relevant stakeholders inside and outside of the department working closely with all Global Business and Group Function partners, building strong relationships, ensuring consensus and effectively influencing change outcomes.
  • Foster open and honest communication anticipating stakeholder expectations whilst also holding firm the line’ to ensure we reach the desired outcomes of the programme (not dropping into consensual’ behavior limiting the pace of the transformation).
  • Obtain buy-in from and influence senior management and stakeholders from all relevant areas (establishing and maintaining sponsorship) for the programme.
  • Ensure clear and concise plans are in place (global and local) for the programme and ensure that plans are clearly aligned with the strategy of the Group HR function and HR Transformation globally.
  • Actively manage and co-ordinate the workstream plans and programme roadmap, ensuring effective change control is in place keeping stakeholders focused on the agreed outcomes and benefits.
  • Assess the impact of the programme on benefit realisation and recommend actions to minimise negative impacts.
  • Operational Performance

  • Monitor and report on the Programme delivery and intervene when initiatives go off track’
  • Engage with wider HR Transformation peers (Regional HO HRT and Flagship Programme Managers), BAU stakeholders, and owners of further change initiatives to ensure any dependencies linked to the programme are understood, documented, tracked and managed effectively.
  • Provide timely updates for the Regional Heads of service (GSO) areas, Programme Director and the HO HR Transformation for Group HR to review performance against the Transformation objectives
  • Ensure costs, quality and delivery commitments are analysed and reported accurately to the Programme Director
  • Effectively manage and report on programme budgets in liaison with the programme Financial Controller
  • Proactively monitor areas of concern (risks and issues) and mitigate them to ensure delivery outcomes are realised
  • Set the pace and operating rhythm, driving a culture of achievement and ensuring pace by identifying and removing barriers to programme success
  • Ensure clear business cases are in place for the programme, showing investments (CTB), benefits (financial, non-financial, hard & soft) and link these to overall finances of the department (via the AOP / SBO)
  • Ensure teams follow the HSBC standard Business Transformation Framework (BTF) and adopt best practices - driving a common and high performance approach
  • Ensure links to Group Transformation Governance and teams is effective and in place (and associated reporting to the GCC and other relevant Group forums (using Clarity))
  • Capability, Capacityand People Development

  • Ensure all programme workstreams have sufficient resource allocation and that change is implemented successfully.
  • Promote a positive work culture within the Programme team and wider HR Transformation function based on respect for people, integrity of actions, creativity and collaboration leading to increased productivity.
  • Inspire confidence in the Programme and Transformation vision and generate excitement, enthusiasm and commitment.
  • Promote an environment of inclusion, diversity, collaboration and trust within the team(s).
  • Build and sustain commitment to long term goals across multiple teams - drive people advocacy, trust, confidence and integrity to inspire enthusiasm for achieving these.
  • Promote the value of challenging the status quo, seeking to improve ways of working and having a forward-thinking mind-
  • set, in line with the Group’s Values and Strategy.

    Major Challenges

  • To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group and objectives of the Programme.
  • To effectively manage senior stakeholder considerations inside and outside of HR ensuring that the Global solutions implemented are fit for purpose for the whole Group.
  • Creating a sense of urgency, pace and collaboration across the businesses, HR function, and HR Transformation while delivering the complex and critical change initiatives.
  • Management and control of multiple complex workstreams and activities within the context of the programme.
  • Role Context

  • HR Transformation will support the implementation of HR’s strategy, working in close conjunction with the Businesses to ensure that the outcomes are fit for purpose for the Group.
  • The transformation of this function (HR) is wholesale and critical to the future success of the organisation, therefore effective design and analysis must be undertaken before implementation can begin.

    Interaction with the users’ of the Function (the staff within HSBC) will be vital.

  • The Flagship Programme Manager will be responsible for deploying one of the key programmes on behalf of HR. The HR portfolio includes a number of flagship programmes including (but not limited to) the completion of the payroll / time-
  • off / benefits implementation through 2019-2021, the final build of the HSBC University in PRD, delivery of Colleague On-

    boarding improvements, as well as finalising outcomes of the People & Organisation (known as TOM) activity.

  • The payroll / time-off / benefits programme follows the global deployment of SuccessFactors EC, Compensation, Performance Management, Talent and Succession modules;
  • ServiceNow case management, portal, and knowledge management; Peak Indicators people insights reporting and analytics capability;
  • and SuccessFactors EC-PY for MENA, in August 2018.

  • The programme continues in 2019, 2020 and 2021 to complete the implementation of SuccessFactors EC-PY, Time Off and Benefits integration for remaining key markets, including UK and Hong Kong in 2019, China, US and Canada in 2020, with Mexico in 2021.
  • The role holder will be required to take strategic decisions (with appropriate sign off / approval from the relevant stakeholders), operate at an executive level within the context of the True North stakeholder and sponsor relationships.
  • Programme governance should be executed in accordance with Group Standards Policy and Procedures (including, but not limited to, the Business Transformation Framework BTF).

    Role Dimensions

  • Oversee the Payroll / Time-Off / Benefits Programme (and other Flagship programmes as demand requires), a Flagship HR Transformation programme for Group HR and take personal accountability and responsibility for the running of all project workstreams and associated activity to deliver the change.
  • Manage and control costs / investments within the agreed budget and be accountable for delivering strategic goals of the programme on behalf of the Head of Transformation for Global HR, Global HR Function Head and respective ExCos.

  • Additional key dimensions of the job are as follows :
  • Large scale programme management and delivery experience
  • Navigation through, and coordination of, multiple contributing parties
  • Programme Management Office oversight, guidance and support
  • Stakeholder engagement across multiple businesses, functions and regions within HSBC
  • Customer base HR, HOST, other Group Functions and Global Businesses
  • Running and management of the Programme Operating Committee
  • Support of the Programme Steering Board and document preparation
  • Provision of packs to HR Exco
  • Management of Risk

  • The jobholder will continually reassess the operational risks and likelihood of operational risk occurring through the execution of his / her duties in this role.
  • Reviewing the risks associated with the role and inherent in the function in its support of the four Global businesses will be critical, or any identified by the Group HR management team relating to the Transformation function, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes.

  • The jobholder will address any areas of concern in conjunction with his / her line management and / or the appropriate department.
  • The jobholder is also expected to adhere to the Business Transformation Framework and programme / portfolio governance standards to minimize the likelihood of operational risk occurring.
  • Observation of InternalControls

  • The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer.
  • The term compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

  • This will be achieved by adhering to all relevant processes / procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity.
  • Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

    Qualifications

    Knowledge &Experience / Qualifications

  • Oversee the Payroll / Time-Off / Benefits Programme (and other Flagship programmes as demand requires), a Flagship HR Transformation programme for Group HR and take personal accountability and responsibility for the running of all project workstreams and associated activity to deliver the change.
  • Manage and control costs / investments within the agreed budget and be accountable for delivering strategic goals of the programme on behalf of the Head of Transformation for Global HR, Global HR Function Head and respective ExCos.

  • Additional key dimensions of the job are as follows :
  • Large scale programme management and delivery experience
  • Navigation through, and coordination of, multiple contributing parties
  • Programme Management Office oversight, guidance and support
  • Stakeholder engagement across multiple businesses, functions and regions within HSBC
  • Customer base HR, HOST, other Group Functions and Global Businesses
  • Running and management of the Programme Operating Committee
  • Support of the Programme Steering Board and document preparation
  • Provision of packs to HR Exco
  • We are a diverse workforce and it is part of ourorganizational culture, it reflects our belief that diversity of thought,background and perspective make HSBC a stronger organization.

    We strive toimplement a culture that is inclusive, diverse, positive andperformance-oriented. Having a diverse workforce allows us to benefit from avariety of perspectives and strengthens our local and globalcompetitiveness.

    We value diversity in our workforce and encourage allqualified candidates to apply from a variety of perspectives and strengthensour local and global competitiveness.

    We value diversity in our workforceand encourage all qualified candidates to apply.

    As a business operatingin markets all around the world, we believe diversity brings benefits for ourcustomers, our business and our people.

    This is why HSBC is committed to beingan inclusive employer and encourages applications from all suitably qualifiedapplicants irrespective of background, circumstances, age, disability, genderidentity, ethnicity, religion or belief and sexual orientation.

    We want everyone to beable to fulfil their potential which is why we provide a range of flexibleworking arrangements and family friendly policies.

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