Research Analyst
Superdrug
CROYDON
1d ago

Why Superdrug

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit a day includes

  • Delivering ad-hoc investigation and analysis projects on customer experience survey data for internal stakeholders
  • Delivering end-to-end research projects, including but not limited to focus groups, workshops, in-store research activities and in-depth interviews
  • Managing, administering and delivering the ongoing speed dating customer focus groups, enabling colleagues within the business to connect with Superdrug customers directly
  • Delivering and presenting analysis and actionable insight to the Buying functions / Suppliers which are commercially viable and deliver a material impact
  • Supporting Insight colleagues to deliver high quality research projects for both internal clients and external suppliers.
  • Working collaboratively to generate actionable, evidence-based recommendations and presentations

  • Working with the Research Apprentice on delivery of scheduled reports on customer experience measurement, across multiple channels and touchpoints.
  • Acting as a mentor to the Research Apprentice; providing training on an ongoing basis. Act as a role model, always demonstrating best practice in the role.
  • Proactively seeking out wider market research reports and mine research tools for additional supporting insight, to provide concise and relevant information to key internal stakeholders
  • Continuously improving existing reporting methods within the Superdrug business. Improve the efficiency of existing reporting methods using advanced techniques in Microsoft Excel, VBA and the provision of Tableau dashboards.
  • Leading in finding and sharing killer insights which enable the business to explore opportunities
  • What you’ll need to succeed

  • Minimum 2 years’ experience in a similar research or customer insight role
  • University graduate in a discipline with significant content in research methods and / or quantitative analysis.
  • Strong Retail / FMCG experience
  • Strong experience of qualitative and quantitative research (client or agency side) both face to face and online
  • Strong experience of using online research tools for survey creation, execution and analysis
  • Experience of data visualisation tools, esp. Tableau
  • Advanced Excel, VBA desirable
  • Strong evidence of driving £ROI from the utilisation of customer insight
  • Strong presentation skills and experience in generating and sharing meaningful customer insights across business categories and multiple stakeholders (up to director level) to drive business decisions and trading plans
  • Expert in managing multiple projects and stakeholders and driving action from insights shared
  • Evidence of mentoring of other analysts
  • Key skills : initiative, analytical, commercial, communication, negotiation, stakeholder management, presentation
  • Here’s what’s in it for you

  • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
  • 2 staff discount codes for yourself and a family member or friend
  • 30% discount on Superdrug Own Brand Product both in store and online
  • Working in a stylish, modern and collaborative office close to East Croydon Station
  • HQ on-site beauty treatments, canteen, table tennis and Health & Beauty giveaways
  • Company pension matching and bonus
  • Unrivalled Learning and Development programmes
  • Come and be part of something special.

    Location : Superdrug Head Office, 51 Sydenham Road, Croydon, Surrey, CR0 2EU

    Hours : 37.5 hours 9am 5.30pm

    Location

    Superdrug Head Office, 51 Sydenham Road, CROYDON, CR0 2EU

    Share

    Apply now to become part of more

    By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-

    recognised all over the world.

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form