Our client, a global leading IT service and telecommunication company, is recruiting for a QAO (Korean speaking) to join their business in the United Kingdom.
QAO (Korean speaking)
Weybridge, United Kingdom
Alena I +44 151 808 1052
You will need to be able to sell projects via account management roles and also hit the ground running and pick up in-flight projects, as well as work on projects from initiation through to completion.
Managing the project plan, quality and risks of IT projects and developing new business opportunities. To consult and coordinate new IT solutions to resolve issues across Europe especially for IT Outsourcing business expanding over the client’s subs.
You will need to take a role of Quality Assurance Consultant to work on the IT shared service management team as well.
Ownership of allocated projects from planning through to delivery
Identify key project stakeholders and build effective relationships with customers
Prepare project plans and business requirement documentation
Ensure test cases and UAT are in place, and are executed appropriately
Collaborate with key stakeholders to ensure critical controls are implemented
Manage the project team across different geographical locations.
Complete understanding and control of projects, their current status, their requirements
Identify risks and recommend plan for contingencies
Track and resolves risks, issues, and action items throughout project lifecycle
Ensure project activities meet requirements and corporate standards
Prepare presentation material and present to senior managers as and when required
Manage issues related to business professionally and promptly.
Understand solutions and present to the client for business opportunities
Identification and development of new business opportunities in the client base
Understand and demonstrate the value of the client to the customers
Applying IT service quality policy from HQ (Korea) to IT shared service centres.
Quality guidance training to IT service engineers periodically.
Managing & reporting SLA (Service Level Agreement) every month and weekly report.
Support SR (service request) ticket system and Ad-hoc reporting to manager or HQ.
Bachelor / Master degree in related field or equivalent
Ability to organize project work effectively, reprioritize as new demands / changes arise
Exceptionally detail-oriented with strong organizational and communication skills
A good understanding of the IT system and the ability to measure IT service key performance indicate.
Fluent in Korean in order to communicate with some key customers and relevant stakeholders in HQ
Knowledge of MS Office Tools (Outlook, Word, PowerPoint, Excel)
Proactive, independent, responsible attitude.
Communications skill and relationship with HQ (IT Innovation unit)
Very strong relationship building and influencing skills.
Excellent written and verbal communication skills.
Demonstrated ability to grow and manage relationships with strategic partners, with a consistent focus on revenue growth and concrete business results
Must be a self-starter and be able to work comfortably in unstructured environments
Involvement in meetings and workshops from initiation to delivery.
Work with product management in HQ to define product and service offerings that meet customers’ needs.
Marketing, Logistics and Customer Services
Global or European experience an advantage
Issue resolution and escalation
Full project lifecycle experience
SR(service request) ticket system experience
BA / MA degree related to Business Administration