Technical Support Engineer
VMware, Inc
London
5d ago

Technical Support Engineer

Apply Now Apply Now Job ID R1904846 Date posted 04 / 16 / 2019

CloudHealth by VMware is looking for a highly self-motivated, driven individual who will be responsible for providing world-

class technical support for our customers in a dynamic startup environment. You should possess a strong technical background with experience in supporting cloud computing products, services, and solutions.

Be a part of a growing team at an innovative technology company experiencing striking growth in the market. Work with a dynamic and agile team to scale a region.

You Will :

  • Triage, troubleshoot, escalate, and / or provide resolution to customer support tickets.
  • Reproduce, document and call out product defects to the Engineering team.
  • Effectively communicate customer feedback and feature requirements to Engineering and Product Management.
  • Identify commonly asked questions and generate knowledge base articles, FAQs, and videos based on this content.
  • Improve existing product documentation and craft new feature documentation based on technical specifications and reviews provided by Engineering.
  • You Have :

  • BS / BA in Computer Science or a related field preferred, or equivalent technical certifications and experience.
  • 3+ years of providing technical support for enterprise customers.
  • Strong communication and interpersonal skills.
  • Proven ability to remotely troubleshoot and resolve customer software problems.
  • Analytical thinking and problem-solving skills as a go-getter with a lot of intellectual curiosity.
  • Finance and data analytics experience preferred.
  • Experience working with Amazon Web Services (AWS), Google Compute, or Microsoft Azure.
  • Bonus : Experience with software Quality Assurance testing (Manual and / or automated).
  • Apply
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