Technical Support Engineer
Apply Now Apply Now Job ID R1904846 Date posted 04 / 16 / 2019
CloudHealth by VMware is looking for a highly self-motivated, driven individual who will be responsible for providing world-
class technical support for our customers in a dynamic startup environment. You should possess a strong technical background with experience in supporting cloud computing products, services, and solutions.
Be a part of a growing team at an innovative technology company experiencing striking growth in the market. Work with a dynamic and agile team to scale a region.
You Will :
Triage, troubleshoot, escalate, and / or provide resolution to customer support tickets.
Reproduce, document and call out product defects to the Engineering team.
Effectively communicate customer feedback and feature requirements to Engineering and Product Management.
Identify commonly asked questions and generate knowledge base articles, FAQs, and videos based on this content.
Improve existing product documentation and craft new feature documentation based on technical specifications and reviews provided by Engineering.
You Have :
BS / BA in Computer Science or a related field preferred, or equivalent technical certifications and experience.
3+ years of providing technical support for enterprise customers.
Strong communication and interpersonal skills.
Proven ability to remotely troubleshoot and resolve customer software problems.
Analytical thinking and problem-solving skills as a go-getter with a lot of intellectual curiosity.
Finance and data analytics experience preferred.
Experience working with Amazon Web Services (AWS), Google Compute, or Microsoft Azure.
Bonus : Experience with software Quality Assurance testing (Manual and / or automated).