Program Manager, OpsTech IT ACES
London , GB
1d ago


Are you interested in being one of the founding members of brand new team responsible for transforming a worldwide organization?

Are you familiar with the Six Sigma philosophy and being part of a new team in a 6,000 people organization supporting every single business in every country Amazon has a physical presence?

If you are, you need to get in quick on this! We have a space for you on our Ops Tech IT Amazon Customer Excellence Systems (ACES) Team.

In this collaboration between Worldwide Operations ACES and Ops Tech IT, we are looking to add a new member to our team who will be responsible for transforming the way in which Amazon Operations worldwide are supported by IT technology.

In this role, you will learn from an experienced team of tenured ACES professionals and be the leader in charge of finding and driving the biggest continuous improvement opportunities in the Ops Tech IT organization.

As a Program Manager in Ops Tech IT ACES, you will drive continuous improvement activities for the organization. Through your work, you will have a global impact in Amazon Operations worldwide.

The Team will find and prioritize the biggest opportunities in all arms of Ops Tech IT, with a strong initial focus on Benchmarking and Standardization.

As an ACES leader, you will use Mechanisms to ensure the sustainability of the solutions you implement.

About the organizations involved :

Ops Tech IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile.

We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, Ops Tech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.

In Worldwide Operations ACES (WWOA), we have the vision to enable Amazon to become the world’s benchmark for Operational Excellence.

To support this vision, WWOA identifies high-impact initiatives and develops, deploys, and sustains scalable mechanisms to continuously improve WW Operations.

This role will require up to 50% travel once the pandemic subsides.


  • Bachelor’s Degree (Technical, Math, Engineering, Science)
  • 10+ years of Program Management experience.
  • Six Sigma Green or Black Belt certification.

  • MBA or Masters in Industrial Engineering.
  • Familiarity with continuous improvement tools and methodologies.
  • Project Management Professional certification.
  • Experience in Content Management, Editing, or Technical Writing.
  • Strong sense of urgency and personal commitment.
  • Demonstrated proficiency in effective communication.
  • Project Management experience and verified ability to deliver in a deadline-driven environment
  • Amazon is committed to a diverse and inclusive workplace.

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