Role Purpose : Manage a team of Field Clinical Specialists that support assigned products / activities within Professional Education Job Functions :
Lead a team of Field Clinical Specialists responsible for on-site education activities related to Edwards devices and related procedures.
Develop a robust talent development plan in alignment with functional growth strategies of the department including building and defining clear areas of responsibilities of the team
Provide guidance and feedback to team members (e.g., training managers, field trainers) to define and lead the implementation of educational training plan across the region according to business priorities and customer needs
Establish, maintain and develop strong customer relationships on all aspects related to education, product knowledge, scientific activities as per overall regional strategy.
In particular maintain close relationship with KOLs to ensure Edwards educational offer and activities are best in class.
Participate on Create and update of all reporting forms and gather insights from the field to support the reporting process
Responsible for Ensure technical procedure details are accurately in system (e.g., SalesForce) and train team members on updates aligning with compliance and processes with Quality and regulatory teams.
Gather competitor information based on field activities and ensure all relevant insights are shared with R&D and Marketing department
Act as an advisor and provide guidance to cross-functional, cross-regional teams on product launch implementations.
Partner / interface with other regions and pre-commercial teams (e.g., Clinical Affairs) to ensure commercial / launch readiness
Identify risk, develop and lead in the implementation of projects and strategic activities which may include negotiations with internal and external parties
Create an automated tool to stream line the scheduling process
Other incidental duties : Attend and educate at conferences as needed
Required Education / Skills / Experience :
Bachelor's degree in related scientific (health care) field with related experience required; Master's degree in related field preferred
Demonstrated track record in people management required
Experience working in a cardio vascular surgery preferred
Proficient in Microsoft Office Suite and related tools and systems
Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion / judgment in decision making
Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
Fluent in English
Expert understanding of cardiac surgery procedures while addressing issues with impact beyond own team based on knowledge of related disciplines
Expert understanding of related aspects of field educational processes and / or good training practices
Demonstrated ability to manage assigned team to provide coaching and feedback to maintain the highest standard of professional education of the team, including responsibility for all employee actions including hire / fire authority and partnering with HR on all aspects of employee relations
Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of field education to the business
Ability to provide surgeons and their teams with all aspects related to the use of Edwards products; theoretical training, live implantation, device and procedure understanding and implementation
Strict attention to detail
Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
Ability to work and excel within a fast paced, dynamic, and constantly changing work environment
Business integrity and ethics to align with Edwards credo
Frequently interacts with customers, and / or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company;
often leads a cooperative effort among members of a project team
Participate and present at meetings with internal and external representatives
Resolve operational and scheduling issues
Dedicated to quality client service and pro-active and responsive to client needs.
Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness.
Develop relationships and leverage them to influence change
Support and solicit input from team members at all levels within the organization
Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence / control
About Edwards About Edwards : Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring.
Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives.
Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 10,000 individuals worldwide.
For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.
Edwards is an Equal Opportunity / Affirmative Action employer including Minorities, Females, Protected Veterans, and Individuals with Disabilities.