Payments Advisor | month secondment | S | Chief Operating Office
Banco Santander
Bootle, United Kingdom
4d ago

Payments Advisor 6 month secondment S1 Chief Operating Office

Bootle, United Kingdom

WHAT YOU WILL BE DOING

Operations Administrator

Join our community.

At Santander we’re driven by our purpose - to help people and businesses prosper. We help our customers at the moments that matter most and champion businesses to help them to grow sustainably.

That’s why we’re building a community to be a digital bank with a human touch and deliver an outstanding customer experience living our values of Simple, Personal and Fair.

Payment Operations is responsible for the end-to-end processing of payments, including Cheques, BACS, CHAPS & International and Faster Payments for Santander UK business.

You’ll play a key part in providing Santander customers with a first-class payments service, and due to exciting periods of change within the Department this role offers plenty of scope for your development.

Please note, this is a 6 month secondment position will be based full time from our offices in Bootle.

The difference you will make.

Processing and administering of payments and reconciliations and dealing with payment related enquiries from customers

Supporting the operation by ensuring that all industry, regulatory and contractual SLA’s are met and exceeded on a regular basis

Resolving queries and issues and identifying those that require escalation as appropriate

Collaborating with internal departments, stakeholders and foreign institutions to protect the bank and it’s customers

Delivering a high quality, flexible customer service which maximises customer satisfaction and consistently reinforces the strength of the Company brand

What you will bring.

An excellent team worker, with a Can Do’, flexible approach to ensure the needs of the business are met across different work streams, also with the ability to work independently and to own initiative

The ability to quickly learn to navigate around multiple systems, such as Partenon

It would also be nice for you to have.

Experience of working with and building relationships with different areas of the bank

Excellent verbal and written communication skills

An understanding of payments processes and procedures

What else you need to know.

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

This is an initial 6 month secondment role with a requirement to be based full time from our offices in Bootle. This is a full time position with the following working hours, across 2 shifts :

Monday Friday 8 : 30am 4pm

Monday Friday 10 : 30am 6pm

ThePlaceToBeYourself Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page here.

How we’ll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

Eligible for a discretionary performance-related annual bonus

Receive a £500 annual cash allowance to spend on our great range of benefits.

Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments

Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

24 / 7 access to an online employee discount platform

Share in Santander’s success by investing in our Sharesave and Partnership shares plans

Support your favourite causes through charitable giving and our community partnerships

For more information about our wide range of benefits and family friendly policies visit our website.

What to do next : -

If this sounds like a role you’re interested in, then please apply.

WHAT WE ARE LOOKING FOR

COMPETENCIES

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