Collections Advisor
Pertemps Bond
Nottingham,East Midlands,UK
1d ago

£23,000

Monday Friday shifts between 8am -8pm(1 in 3 Saturdays)

Hybrid role mixed working from office and home

The Company

If you are looking for a service role where you have the flexibility of working from home as well as from the office then look no further!

My client is a reputable financial services business based in Nottingham who due to growth is looking to add to their successful team.

If you are passionate about exceeding customer expectations, then we would love to hear from you!

The Role

Handling both inbound and making outbound calls

Negotiating the repayment of outstanding arrears

Working with customers to identify and arrange suitable and sustainable payment plans which match their current financial circumstances

Completing comprehensive Income & Expenditure documentation with customers to assess their affordability and agree a resolution to their account

Demonstrating industry and regulatory standards on all calls in order to deliver a positive outcome for both customer and business

Identifying a variety of customer types (e.g. Vulnerable, Fraudulent) and making key decisions on how to proceed with their accounts

Processing payments and handling transactions over the phone

Using multiple internal software systems to manage customer accounts

The Candidate

Previous call centre / contact centre experience is vital

Excellent customer service skills

Strong attention to detail

Exceptional communication skills

Good team player

Must be able to work the hours mentioned above

Due to the nature of a role all candidates will be subject to strict vetting including a credit / DBS check.

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