The Provider Services Advocate is responsible for responding to Provider telephone inquiries and for identification and elevation of issues to management.
REQUIREMENTS FOR ALL POSITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls.
The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl.
The employee must occasionally lift and / or move up to 25 pounds, and infrequently up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
POSITION RESPONSIBILITIES AND ACCOUNTABILITY
STANDARD CALLS QUALITY %
STANDARD CALLS PER HOUR
OVER 6 MOS.