IT Helpdesk Engineer - 25- 30k - London
ITECCO Limited
London, City of London
11h ago

IT Helpdesk Engineer - London - 25- 30k A fantastic opportunity has become available to join one of UK's leading Law Firms.

They are looking for an IT Helpdesk Engineer to join the team ASAP. This is the ideal position for someone who really wants to make a difference through support key IT infrastructure and a large user base, ensuring the IT function runs smoothly.

This role is a hands-on role providing 1st / 2nd line support of computers, applications and telephone systems to staff throughout the organisation and across all offices.

It includes helping users via phone, email and face-to-face with a wide range of issues.Key Responsibilities* Provide response to 1st and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service* Work with 3rd line support engineers to resolve issues ensuring users have regular and clear communication* Document all calls in the firm's call logging software ensuring all calls have complete notes and resolution information* Assigning tickets being mindful of SLAs, rotas and understanding urgency and priority of calls* Daily systems check, monitoring and IT administration* Support users in the use of computer equipment and software providing training where required* Forward advanced, complex or otherwise unresolved calls to 3rd line support engineersKey Skills

  • Microsoft Exchange / Outlook* In-house applications* Microsoft Office suite
  • Desktop / laptop / tablet computers* Windows-7 / 10 Desktop
  • Smartphones Apple / Samsung* Inprotech (records management)
  • Printers HP / Canon* Adobe Acrobat
  • Virtual servers* MS-Lync / Skype for Business
  • Digital Dictation / Dragon voice recognition* Citrix XenApp / XenDesktop* PABX (telephone systems)This job will suit those who want a test in their IT career, who are driven by learning and expanding upon their technical skill set.
  • If you are looking to get involved in one of the top Law firms in London and help drive both yourself and the business forward, please don't delay and send through your CV today.

    Microsoft, Windows, Exchange, Office 365, Active Directory, Helpdesk, Apple, Mac, OSX, IT Support, ServiceDesk, HelpDesk, Engineer, Cisco, MCP, PR / 004494 158350824153726

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