Parts Sales Executive
Volkswagen Group UK
Reading, England, GB
6d ago

Parts Sales Executive

TPS Parts Sales Executive

We have an exciting new opportunity for a Parts Sales Executive to join our growing

TPS business.

Reporting to the Sales Manager, the TPS Parts Sales Executive is responsible for professionally

representing the TPS brand, building and maintaining strong and lasting relationships with

new and existing customers, whilst achieving allocated sales targets. The role also carries the

responsibility for being a brand champion, demonstrating and providing expert knowledge, advice

and support, when engaging with customers.


  • Achieve personal KPI s and revenue objectives with target customers
  • Accurately identify parts to meet the customer sales requirements
  • Utilise all product promotions effectively to achieve specific targets set
  • Identify and leverage potential sales opportunities within customer base
  • Maintain own product knowledge and awareness of competitor activity
  • Customer

  • Build strong working relationships with customers through regular contact with them on the
  • phone and via face to face visits

  • Provide a high level of service to customers - through understanding their requirements,
  • responding to requests, progressing orders and providing expert advice

  • Provide timely communication to customer on their credit status
  • Communication

  • Assist, liaise with and support the TPS Centre team to ensure good working relationships
  • and delivery of excellent customer service

  • Work with the Sales Manager and others to achieve sales targets and provide a joined up
  • approach to sales

    Systems and processes

  • Handle incoming calls and customer enquiries within KPI's, using the approved greeting
  • Ensure the proper and accurate use of all systems to search and order parts
  • Complete all required documentation accurately and promptly
  • Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations
  • Manual

    In order to be successful for the Parts Sales Executive position, you must :

  • Be a self-starter with a proven track record in building strong relationships and achieving
  • sales targets in a B2B environment

  • Be a confident and capable communicator with proven experience of selling in a fast paced
  • and / or telesales environment

  • Have a passion for providing a great customer service experience
  • Be able to communicate effectively and build strong relationships with all key stakeholders
  • Have the ability to relate well to others and work as part of a team
  • Have excellent verbal and written communication skills with a professional telephone
  • manner

    Skills you will require :

  • A passion or interest in the automotive industry
  • The ability to provide an exceptional customer service experience
  • The drive to achieve individual and team based sales targets on a weekly & monthly basis
  • Results Orientated
  • Excellent attention to detail and accurate record-keeping
  • Be IT literate, preferably with a good working knowledge of MS Excel
  • What we can offer you :

  • A genuine platform for you to develop your career and skills through our industry leading
  • training and development programmes.

  • A VWG induction programme that provides you all of the knowledge for you to excel in the
  • workplace

  • An honest and trustworthy place of work with an opportunity to join an exceptionally
  • knowledgeable team of industry professionals

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