Service & Safety
Marks and Spencer
Thurrock, United Kingdom
3d ago

Service & Safety Customer Assistant

M&S is changing. We’re opening new stores, offering morechoice, more products and more of what we do best : putting our customers first.

We’d love you to join our team and play a part in creating our future.

We want our customers to step in and feel M&S. This meansplaying a central role, working across our salesfloors and checkouts.

You’ll bethe driving force behind the service and selling revolution inour stores.

We want you to serve and sell with personality and pride so you’ll be confident and engaging , excellent atcommunicating and be passionate about our products.

We’ll teach youthe rest.

Working as a Service & Safety Customer Assistant youwill :

  • Create a welcoming and reassuring presence at the start and end of a customer’s store visit
  • Be knowledgeable, know what deals and offers are available and be able to answer local store queries
  • Use a range of de-escalation techniques to mitigate aggression and confrontational situations
  • Make sure persons issued with a Trespass Notice don’t re-enter our stores
  • Work with other retailers, the Police and shop watch and crime prevention partnerships, to prevent loss and protect profit
  • Deter criminal activity and apprehend when necessary
  • Accurately report incidents on the M&S incident reporting system
  • What’s in it for you :

  • 20% staff discount on M&S products including furniture, fashion and food
  • A first-class welcome to M&S and initial induction to the team
  • Investing in You options to progress, it’s something we’re proud of at M&S. Only if you want to that is. If you don’t, it won’t stop us investing in your continued learning
  • Onsite subsidised staff café or catering options
  • Flexible working options
  • Holiday entitlement
  • Celebration Day a paid day off to celebrate something that’s important to you*
  • Charity Volunteer Day A paid day away from work to support your chosen charity*
  • Perks and discounts via the M&S Choices website (these are great and there are lots!) including Holiday Buying and Cycle to Work schemes where you can buy a new bike*
  • Qualifying period applies
  • Equal Opportunities

    We have a diverse range of colleagues and are committed to anactive Equal Opportunities Policy which starts with our recruitment andselection process.

    Ready to apply?

    If you have previously registered, or left us within the lastyear and would like to return, click here toupdate your details and to fast track your application.

    All applications are completed online. You’ll answer somesimple questions and upload your CV.

    If you’re successful, you’ll be invited to self-book aninterview slot to meet a member of our in-store team. The in-store assessmentincludes a selling exercise where you’ll showcase your selling skills followedby a short interview.

    If you consider yourself to have a disability or learningdifficulty which means you are unable to complete the application processonline, please get in touch either by phone on 0345 300 3725 or by email recruitment.

    online marksandspencer.com so we canmake alternative arrangements for you.

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