Reporting into the Area Manager, you will be responsible for maximising sales and profitability within the store through excellent visual and customer service standards and the effective management of the store team.
We offer clear progression (especially for those that are flexible on location) and take pride in the number of roles that are filled internally every year.
You’ll be given thorough training and guidance from your line manager to support your development, and we’ll do everything we can to help you realise your full potential.
Key areas of responsibility will be :
effectively communicate sales targets and results to ensure the team understand their role in delivering them
control, manage and minimise all controllable costs efficiently and within planned budgets
create and deliver a culture of exceptional customer service by ensuring all team members are fully conversant with Paperchase’s customer service programme and current store promotions and ranges
promote, monitor and manage service levels within the team, through observations and two way feedback
use all store, business and staff training tools (including commercial reports) to support the delivery and consistency in visual standards
building strong relationships with peers and Head Office department to effectively deal with matters concerning the store’s stock package, layout, promotions, staff development and employee relations
recruit, select, develop and retain high calibre staff that reflect the Paperchase brand and promote excellent customer service
encourage and recognise outstanding team performance, to increase team motivation and store morale
The successful applicant must be able to demonstrate :
previous shop floor management experience in a high turnover store (essential)
strong communication, coaching and development skills in order to establish a high performance team
confident line management skills with high levels of enthusiasm, drive and motivation
a proven track record of driving sales in a commercially driven environment
the ability to multitask and work to tight deadlines
high levels of organization and a structured approach to managing the floor, demonstrating a passion for shop floor management (including driving sales, ensuring the highest levels of customer service and VM are maintained and sales opportunities are optimised)
This is an exciting time to come on board, as the business is undergoing a period of substantial growth. Paperchase offer a competitive salary and benefits package which includes :
5.6 weeks holiday
generous bonus scheme
company pension scheme
employee discount (50% off Paperchase products)