Logistics Customer Service Representative
First Choice Staff
Central London
4d ago

Logistics Customer Service Representative shipping / admin / customer service background. ·Working within the customers premises providing an extremely High Level of service.

  • Chasing order acknowledgments·Chasing late deliveries - contacting suppliers·Chasing urgent / important deliveries·Liaising with buyers / RTP, vessels and superintendents closely·Compiling KPIs / reports on vendor performance for both internal & customer reference·Be a strong team player, taking on accountability for all tasks within this role.
  • Keep on top of the daily needs of the customer to ensure we meet their expectations.·Be willing, able and have a can-do attitude.
  • Keep a clean and well-presented working environment.·Identify service and escalate to Team Leader / Manager for consideration / implementation.
  • Support / Manager with ongoing process improvements using First Choice methodology. Key Skills : ·High level of accuracy and attention to detail·Good communication skills, written and oral·Excel / Word (must have a high level of competence)·E-
  • mail·High level of computer skills / speed due to several computer systems / programs·Must be able to self-manage, Time, Systems and processes.

    Must have previous Shipping or Logistics background. 3 1 1 inShare

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