Logistics Customer Service Representative shipping / admin / customer service background. ·Working within the customers premises providing an extremely High Level of service.
Chasing order acknowledgments·Chasing late deliveries - contacting suppliers·Chasing urgent / important deliveries·Liaising with buyers / RTP, vessels and superintendents closely·Compiling KPIs / reports on vendor performance for both internal & customer reference·Be a strong team player, taking on accountability for all tasks within this role.
Keep on top of the daily needs of the customer to ensure we meet their expectations.·Be willing, able and have a can-do attitude.
Keep a clean and well-presented working environment.·Identify service and escalate to Team Leader / Manager for consideration / implementation.
Support / Manager with ongoing process improvements using First Choice methodology. Key Skills : ·High level of accuracy and attention to detail·Good communication skills, written and oral·Excel / Word (must have a high level of competence)·E-
mail·High level of computer skills / speed due to several computer systems / programs·Must be able to self-manage, Time, Systems and processes.
Must have previous Shipping or Logistics background. 3 1 1 inShare