Shift Manager E-commerce Fulfilment Operations
The Hut
Manchester, England, United Kingdom
4d ago


Shift Manager E-commerce Fulfilment Operation s

Based Altrincham WA15 0PS / Warrington, Cheshire


THG's primary focus is health, beauty, prestige and nutrition related consumer goods. The company owns and operates many leading brands including LookFantastic.

com, Grow Gorgeous, Mio Skincare, ESPA and - The world’s #1 online sports nutrition brand.

Operations are at the heart of customer experience here at The Hut Group, shipping to consumers in over 200 countries worldwide from our purpose built, innovative Distribution Centres.

Due to rapid growth, THG is looking to set up a second site in NW UK and is recruiting Shift Managers who will be responsible for managing several teams in our Outbound / Inbound operations.

Your teams will be responsible for receiving, picking, packing and sorting orders that are placed with THG using our Warehouse Management System.

You will be working with a team of supervisors and colleagues to ensure that we meet or exceed our targets for safety, quality and productivity of the fulfilment operation.

Main responsibilities

  • Ensure that your teams are all operating efficiently, safely and that quality standards are met so that customers receive a good experience.
  • Proactively identify and lead process improvement initiatives
  • Work with the Learning and Development team to ensure that all staff in your teams receive the relevant training so that they can all operate safely, efficiently and deliver a good quality customer experience
  • Review work forecasts with planning team and determine resource required to meet the department objectives
  • Work closely with other Shift Managers across the site to ensure that there is a good balance in terms of resource allocation
  • Lead, manage and motivate your team of circa 30-60 associates together with direct reports (Team Leaders)
  • Allocate staff to certain areas and check that staffing levels are in line with volume order
  • Plan the shift to optimize throughput and efficiency
  • Work with Health & Safety to ensure that all members of your team have been suitably trained for each task that they are asked to perform so that they can operate safely and in line with THG’s Health & Safety policies and procedures.
  • You will be required to communicate instructions from Senior Operations Staff to your direct reports and Team clearly and ensure that these are followed.
  • Deliver Key Performance Indicators (KPI’s) through effective use of resources and management of staff.
  • Monitor and report on key metrics and performance indicators to enable the accurate and timely monitoring of objectives.
  • Run and update daily reports, explaining any abnormalities

  • Be active in identifying problems and propose solutions to address
  • Identify key members of the team for development, match people and opportunities to promote succession planning
  • Manage absence and attrition through effective use of policies and procedures to ensure that labour targets are delivered.
  • Work with the people team to manage any employee relations issues including disciplinaries and absence reviews
  • Plan and lead complex or large-scale projects designed to improve efficiencies and identify opportunities for improvement using use relevant data to analyse trends and identify relevant business implications from this information.
  • Where the business implements changes, communicate the purpose of changes and encourage others to contribute positively to and participate in the change process
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