Customer Services Executive
Tech Data Corporation
Basingstoke, United Kingdom
1d ago

It's rewarding to work at a company where YOU make a difference!

If you're passionate about the ever-changing IT industry and enjoy working in a fast-paced, collaborative progressive environment, you'll thrive at Tech Data!

Join our team to connect the world with the power of technology!

SALARY - £20,000 (12 month FTC)

Customer Service Executive

We are looking for an excellent Customer Service Executive to join our Customer Service team here at our UK Head Office in Basingstoke.

Initially this role will be 12 month fixed term contract maternity cover.

The successful candidates will act as advocates for the customers within Tech Data relating to after sales management processes and procedures.

Previous experience of an inbound Customer Service role is essential. The main responsibility will be to provide leading customer focused service through accurate and timely processing of returns and delivery queries to protect and grow the customer relationship.

Accountabilities :

Investigate, advise and resolve after sales queries, specifically around returns and delivery issues, acting as primary contact with the customer where appropriate.

Own, respond to and ensure progression of queries within service level agreements

Adhere to company policy and procedures in relation to return and delivery related queries acting inside established delegation of authority.

Improve query, delivery and returns efficiencies and minimise losses due to product returns and credit notes

Highlight and help to address root cause issues relating to after sales management queries

To promote the use of Tech Data’s E Business customer service tools

Support other team members to achieve goals and maintain a strong team work ethos

To support the business by following all company policies and procedures and working to the Tech Data shared values

Hours of work are Monday to Friday 9.00am - 5.30pm, we offer a competitive salary, excellent benefits and working as part of a dynamic and professional team.

If you feel you have relevant proven experience, would like to find out more about this position and Tech Data please contact our Recruitment Department or forward your CV and details today.

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