We are looking for a Rock Star Deployment Engineer who will be responsible for providing deployment and installation support to Silver Peak customers.
You will capitalize on your awesome people skills and in-depth technical knowledge to partner with our customers to plan their installs and to provide deployment services.
You will be responsible for handling escalation support for our customers’ critical cases, and providing detailed feedback and reporting to our engineering teams that will help steer and improve product and feature development.
Travel will be approximately 25% and you will report to the Director of Deployment Engineering.
What you will do :
Install, configure and troubleshoot complex deployments.Participate in after-hours and weekend installations with customers if neededTravel to customer sites may be required
Assist customers with the architecting, configuration or reconfiguration of appliancesDocument customer environments and configurationsTroubleshoot and root-
cause installation issuesDocument issues as well as new best practices, processes etc.Provide limited project management
Provide support for strategic customers when they are adding new Silver Peak appliances to their fabric
What you are great at : Networking
Ability to demonstrate a fundamental knowledge of networking and networking protocols (TCP / IP, UDP, GRE, NAT, PAT)
Working experience with VLANs and IP sub-netting
In-depth experience using routing protocols such as OSFP, EIGRP and BGP
Knowledge and experience creating access control lists (ACLs) on routers and switches
Working experience using traffic redirection technologies such as WCCP and Policy Based Routing (PBR)
Hands-on experience using the CLI on major router and switch vendors (Cisco, Juniper, Arista)
Working experience of WAN acceleration techniques and technologies.
Experience using and configuring firewalls (Palo Alto, Checkpoint, SonicWALL, Fortinet, etc)
Experience with VPN technologies such as IPSEC VPN and SSL VPN
Troubleshooting skills that include hands-on experience with the configuration of networking equipment
Servers and Storage
Working knowledge of the installation and configuration of virtual machines on major hypervisors (VMware, Hyper-V)
Competent troubleshooting skills on the installation and configuration of hypervisors and operating systems
Microsoft Office Suite (Power Point, Excel, Word)
Microsoft Windows, Apple OS X, Linux operating system experience
Previous experience in a customer facing roleUnderstanding of the sales and channel model.Understanding of what drives customers.
Team player willing to help out peers and other teams within the company
Ability to present to an audience of mixed roles and technical abilities within an organization
Experience managing complex IT projects
Ability to occasionally work nights and weekends around customer schedules.
Your Education, Experience, and Certification :
BSCS or equivalent degree
5+ years of experience in networking
Experience in large enterprise or service provider environments.
Professional level network certifications (CCNP, CCIE, JNCIE, JNCP)