We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.
We’re on the hunt for a talented L&D Trainer to join our People team in Haywards Heath, West Sussex, or Salford Quays, Manchester.
You'll be key to supporting the Learning and Development process in the launch of a new Home Insurance product.
The ideal candidate will have a passion for developing others, experience in a training role and a good knowledge of Home Insurance.
Working as part of a great Learning & Development team, you'd be linking with internal stakeholders as well as outsource partners to make sure we provide the best possible service to our customers.
We're looking for someone to help ensure targets and personal effectiveness are met from onboarding to main floor. You'll devise and deliver a range of learning interventions to meet the needs of colleagues and the business.
To be successful in this role, you'll need to :
Have previous experience within an in-house training role
Have experience of creating training programmes
Ideally have experience and knowledge of working in home insurance
Job responsibilities :
Identify and deliver effective learning & development solutions to First Central colleagues and outsource partners aligned to business and department needs
Build relationships with business stakeholders and outsource partners to drive and maintain a coaching and learning culture with the ability to demonstrate the delivery of developmental coaching for employees using a range of tools
Where relevant, manage the training relationship between First Central and Outsource Partners’ Trainers
Collaborate with peers to ensure consistency, drive continuous improvement, self-development and participate in department related people projects as required
Identify training needs :
Work closely with stakeholders to understand technical, product, process and soft skills development needs in their business areas, working closely with them to design, deliver and evaluate solutions
Deliver, review and discuss feedback from the Quality Assurance process with line managers and support coaching employees to achieve performance
Design and delivery
Develop colleagues and increase their technical, product, process and soft skill set to enable them to maximise their performance and potential
Demonstrate a blended learning facilitator style’ introducing a blend of classroom learning, desk-based coaching, eLearning interventions, content curation and emerging digital learning techniques as appropriate
Deliver and manage our Inductions, evaluating the outcome of each cohort and regularly reviewing content and design in line with business objectives and performance
Design and deliver Train the Trainer’ on a range of learning solutions to new team members and our outsource partner trainers
Incorporate EVP principles into all aspects of training design and delivery
Evaluate training and development through effective analysis and evaluation tools for business benefits reporting
Support colleagues through call listening and customer feedback to ensure customer service standards, quality and regulatory adherence are maximised
Review and update learning as necessary based on previous outcomes and to adapt to changes occurring in the work environment
Experience & knowledge
Good knowledge of Home Insurance is highly desirable
Experience of developing others in a heavily regulated environment (e.g. contact centre / financial services)
Experience of building strong stakeholder relationships
Facilitation and coaching skills
Good understanding of different personality types and motivational drivers
Good understanding of the 70 : 20 : 10 principle of learning
Up to date knowledge of business products and services
Up to date understanding of quality and verification principles
Excel, MS Office, FOCUS, ICE, Knowledge Base
Good understanding of First Central’s business objectives
Strong knowledge of FCA requirements (including TCF) and DPA regulations
Skills & Qualifications
Certificate in Learning & Development or equivalent
Ability to translate training needs into development solutions
Confident facilitation to groups of up to 20 people at an appropriate level for the audience
Good numeracy skills
Problem solving skills with the ability to adopt a logical approach to solving problems
In first Central, individual leadership is critical to all roles, and therefore important for all colleagues to demonstrate against our values Collaboration, Ownership, Agility and Ambition
Ability to work under pressure and tight deadlines
Displays enthusiasm, accountability, commitment and sense of purpose in interactions with customers and colleagues
Responds positively to changing circumstances
Values the contributions of others by welcoming an open exchange of ideas and views
Demonstrates a passion for new ways of learning
Self- motivated and forward-thinking with an organised and proactive approach
Takes initiative for decisions and to makes things happen
Emphasises attention to detail and accuracy
Target driven, and results focused
Open and approachable
What can we do for you?
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer
Fantastic training and development opportunities
Employee benefit packages to suit your lifestyle
YOUday we give you an extra day off to celebrate a special day
The opportunity to take a paid day off each year to do charity work
A health cash plan
Help with travel expenses
The opportunity to buy additional holiday
Company pension scheme
Group life assurance
Enhanced maternity and paternity pay
Professional subscription fees paid
Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home.
In addition, we provide wellbeing events throughout the year to support physical and mental health.