Clausura : 09 / 11 / 2020 About us
At Imperial Brands, we’re a truly international company driven by a strong challenger culture. We’re an inclusive, innovative and responsible FTSE30 FMCG business widely recognised on the global stage.
We generate over £30bn revenue and employ over 30,000 like-minded achievers in markets worldwide. We’re driven by a common purpose : to create something better.
Alongside maximising our respected brands, we’re increasingly focused on developing a leading portfolio of next generation products with lower health risks than regular tobacco products, all underpinned by leading edge science, high-quality innovation and high standards of governance.
Our entrepreneurial spirit, ability to challenge the status quo and think on our feet along are our keys to success and that of the thousands of people who work here. Here You Can.
Customer Service Manager Europe, Next Gen Products
Permanent, full time
Competitive Salary + Benefits
We currently have an exciting opportunity for an experienced Customer Service Manager who has a strong background in setting up, defining and running large scale customer service functions within a global business.
In this role you will lead the strategy, management, and development of Customer services across the Global footprint focusing on our Next Gen Products (NGP).
You will have a key focus on developing and enhancing the current framework and working with both central and market functions to drive reporting and innovation within customer service.
You will also be responsible for managing our third party agreement with our outsourced provider.
Skills & experience