Works with the Project Manager on designated accounts to assist in the overall, day-to-day management of accounts, including all requisite duties such as : dispatch, field communication, customer communication, reporting, proper close-out and billing of daily jobs and activities.
Role and Responsibilities Primary
Maintain good communication with customer contacts to assure dates and scopes are clear, and are met to the customer’s satisfaction and to assure that the customer receives feedback as required by project or account.
Reviews project proposal and deliverables with Project Manager and other related departments that will be involved to determine proper lead time, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
Maintain good communication with technicians and contractors to assure timely and efficient completion of jobs, proper communication of issues, and proper documentation of the entire process at each job site.
Process daily, weekly and monthly reporting to ensure all schedules run smoothly, all jobs are completed as prescribed, and all invoicing is processed in a timely fashion.
Process customer schedules and reports to ensure we are meeting all appropriate customer needs and expectations.
Plan, arrange and monitor all shipping arrangements through to fulfillment.
Work with PM to arrange contractors, permits, union help, and other special arrangements as needed.
Work with PM to maintain billing, scope, materials, and other job templates.
Source and manage contractors for specific sites and projects. This includes, locating, assigning work orders, sending scope and monitoring performance to assure successful completion and proper billing
Daily communications with customer
Complete customer satisfaction
Work with PM to cover all daily activities for accounts and projects
Qualifications and Education Requirements
High School degree, plus 2 years of experience working in an office environment
Excellent working knowledge of Microsoft Business Application (Excel, Outlook, PowerPoint, Visio)
Excellent customer service skills
Strong communication skills (verbal and written)
Ability to sit for extended periods of time at a keyboard to enter information and read displays
Must be flexible and able to work in a fast paced environment
Ability to multi-task
Ability to work in both a team environment and as an individual contributor