Mobile Service Engineer
Husqvarna Group
Maidstone, GB
3d ago

About Husqvarna Group

Together, we shape great experiences and we share knowledge along the way.

Husqvarna Group is a global leading producer of outdoor power products for forest, park and garden care. Sustainability is integrated into our business.

Creating a strong company fit for the future demands the ingenuity and courage of our people, forward-thinking leadership in our organization and the insights of our strategic partners.

Working at our company means being part of our long and proud history. 325 years of innovation has shaped the company and contributed to the passion that drives our employees and the company forward.

The Group has grown and now includes 13,000 employees in 40 countries and our products are sold in 100 countries under brands such as Husqvarna, Gardena, Flymo and McCulloch.

Our products include chainsaws, trimmers, robotic lawn mowers and ride-on lawn mowers.

With our passion for innovation we continue to shape great experiences!

For information, visit our website

PASSIONATE PEOPLE

We are passionate about our work, proud of our history and curious about the future. In our friendly, international and open environment, our differences are our strength.

Most importantly, we have fun together.

THRIVING THROUGH CHALLENGE

Our global success is not a coincidence. We look for opportunities to grow by stepping out of our comfort zone to challenge ourselves and each other.

This is a conscious strategy to bring out each other’s potential and to take us to the next level.

AIMING FOR THE FUTURE

We have strong focus on finding sustainable solutions for the future, something which is evident in our history of innovation.

We constantly look for new territories to explore. By staying open to new possibilities and finding new ways of working, we keep driving our business forward.

Why work for Husqvarna?

You will be part of a business where we challenge each other to try new ways. Together, we can discover new solutions and shape a better future.

You will add your perspective and help us stay a bold and progressive company where we learn from each other and grow together.

You will join a business where you immediately will feel that you are an important part of the team, and where you will have a lot of fun.

Compensation and Benefits

  • Contribution Pension Scheme Company contribution up to 8%
  • Life Assurance
  • 25 days annual leave plus bank holidays
  • Family Friendly Policies
  • The Mobile Service Engineer (MSE) will report to the Product Manager and will be responsible for meeting the daily service maintenance and repair needs of customer equipment.

    Are you a mechanically minded problem-solver with a background in technical support? Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

    The MSE performs the major functions listed below, the position may require additional duties / responsibilities that may not be outlined below and specific functions are subject to change.

  • Basic troubleshooting, maintenance and repairs on designated equipment, completing Preventative Maintenance and field modifications.
  • Ordering and managing service vehicle spare parts, keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
  • Maintaining daily communication with internal service management, maintaining daily communication with customers to ensure resolution and proper follow up.
  • Maintaining tools and test equipment ensuring relevant equipment is calibrated., abiding with the company’s Health & Safety Policy
  • Utilizing the companies escalation process to resolve a customer’s technical difficulties or service delivery issues, identifying and participating in sales opportunities as they arise in your daily customer contacts.
  • Working with the whole after sales team to provide efficient service delivery to all customers
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