Digital, Data and Technology Design and Transformation Manager required by our outstanding innovative and forward-thinking, independent of government, Public-Sector client.
They are building a Digital, Data and Technology driven organisation at and will lead industry by showcasing best practice when dealing with data, digital and technology.
Their more modern, insight-driven, innovative approach to Digital, Data and Technology will provide outstanding experiences at the right cost, quality and pace for the whole company and ensure consumers receive a top-quality services.
The role will guide the direction and set-up methodology of the cross-functional design team, and be the subject matter expert in the broad Digital, Data and Technology Service domain.
With the expertise, authority and sign-off provisioning on the overall Digital, Data and Technology service design, the role will set the bar for innovation, quality on research and design outcomes.
The role will have substantial impact on the entire organisation via a catalogue of Digital, Data and Technology services and will interact with other business functions within the company.
Contribute to the company’s strategy for service delivery / design, showcasing products to senior management to gain sponsorship to move the company to deliver what is best for the end user / consumer
Lead on embedding user research, user experience and design either for products or encourage this within any policy development
Coach, mentor and train colleagues in service design methodology and toolsets to enable them, in turn, to develop and mature services across the company
Have an overarching view of projects on the ground, leading on the delivery and coordination across these and ensuring they align with business strategy
Coordinate the digital transformation initiatives acting as point of contact between different departments within the company and relevant third parties, communicating strategies and objectives with stakeholders throughout the transformation process
Ensure the evaluation any adjustments made within the organisation and communicate the findings with stakeholders
Ensure appropriate budget and contract management where necessary and effective resource planning, management, reporting and coordination of projects / initiatives to deliver change in line with availability and business requirement
Facilitate the definition of the strategic Digital, Data and Technology service roadmap and support the evaluation of services to ensure they are viable, scalable, repeatable and sustainable
Embed Human Centred Design thinking outside Digital, Data and Technology into the wider business to enable a change in mind-
set from working in organisational silos
Be the subject matter expert both externally and internally in Digital, Data and Technology service design
Ensure GDS policies and standards are followed and learning is fed back
Identify and resolve problems in running data or digital services within the company, identifying any risks regarding changes and develop a strategy to overcome or address these
Key outputs and deliverables
Digital, Data and Technology Service Portfolio
Measures and KPIs across design, build, implement and in life services
Human centred design and service design thinking methodology, materials
Self-sustaining Agile Centre of Excellence
Changes implemented sensitively and with minimal disruption
Key stakeholder relationships
Service Management and Operations
Corporate Services service owners
Data Services for digital transformation
Policy and regulation teams
External other regulators, GDS, wider Digital, Data and Technology profession
HR to build Employee Value proposition and Digital, Data and Technology brand across the services
Specific skills and capabilities
Well-developed communication skills, with the ability to manage stakeholders’ expectations and facilitate difficult discussions within the team or with diverse senior stakeholders
Able to manage strategic change across multiple teams to ensure processes are reviewed, understood and implemented
Experience of successfully leading business critical change projects (including operational and structural change) within a complex organisation with experience in modern project programme and portfolio methodologies
Strong leadership skills, able to interpret vision to lead on decisions throughout a change process, create a collaborative environment and sustain a good service, able to resolve technical disputes between wider peers and indirect stakeholders
Strong management experience with the proven ability to support and motivate staff
Strategic thinker, able to define and evaluate the effectiveness of strategies and policies, providing guidance to others on working in the strategic context
High degree of business and commercial knowledge, to enable commercially viable and business compatible service design
Sophisticated interpersonal skills to lead multi -discipline and cross functional teams, co-create with challenging stakeholders
Extremely strong communicator and collaborator, able to negotiate at senior levels, articulate complex solutions clearly
Capable of making and guiding effective decisions, explaining clearly how the decision has been reached where technical complexity.
A selection of these will be assessed at interview.
Changing and Improving
Collaborating and Partnering
Making effective decisions
Leading and Communicating
Managing a Quality Service
Delivering at Pace
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