Product Support Specialist
Xandr
London, United Kingdom
5d ago

This role is great for someone who loves solving complex problems for customers. It's a great opportunity for someone who is motivated to build strong technical skills in a supportive environment while learning the inner workings of the world's largest independent ad tech company.

About the job :

  • Deliver post-implementation product support to Xandr customers
  • Manage customer support cases daily, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client
  • Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
  • Develop an online knowledge base of known issues / solutions to share with colleagues both locally and overseas
  • Provide assistance when needed and share product knowledge with Client Services team members Nurture close relationships with clients to become a trusted advisor
  • Qualifications

  • Outstanding troubleshooting, analytical, and problem-solving abilities
  • Demonstrable passion for learning new technologies
  • Strong organization and process-orientation skills, while also being entrepreneurial
  • Able to proactively achieve goals while being an excellent team player
  • Must be fluent in English and Spanish
  • Beneficial tech skills (if you don't have all of them, you can learn them at Xandr!) : Internet technologies such as HTML, CSS, JavaScript, PHP, web servers, and other internet / networking-related protocols, SQL scripting and relational databases APIs, particularly RESTful is helpful
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