Joining our team means you’re helping to deliver our vision
keeping the world flying with one of over 73,000 Meggitt-equipped aircraft taking off every second of every day; protecting countless lives with our technology, keeping those who put their lives at risk safer and ensuring that the lights stay on for millions of people worldwide.
With over 160 years of history, innovation’s at the heart of everything we do in our aerospace, defence and selected energy markets Our global approach to lean manufacturing is the driving force on our journey to operational excellence and our goal to provide the best technology, products and service to our Customers.
We’ll help shape your career and provide you with the right learning, development and growth opportunities; we’re working hard to create a High Performance Culture where we live our Values of Teamwork, Integrity and Excellence
We are recruiting an exciting Service Desk Analyst role for our state of the art facility in Coventry.
In this role you will provide day to day Level 1 Service Desk support. You will also utilise your technical experience and customer service skill to assist end users resolve incidents and fulfil requests remotely, and escalate as needed.
You'll focus on customer service through achievement of service response and resolution times as prescribed in Service Level Agreements.
Implement approved MIS policies, processes and procedures
Provide initial response support to the Meggitt sites in the UK
Log all incidents and service requests in the Service Management system (SM)
Create well-documented and actionable tickets. Ensuring relevant information is entered in the SM system
Resolve incidents and fulfil requests upon initial response
Triage all support requests coming to MIS UK via the service desk phone, e-mail, and self service portal
Escalate incidents and requests following the escalation and notifications procedure
Use Knowledge base to investigate, diagnose and resolve incidents remotely
Meet Service Level Agreements and Continuous Improvement objectives
Skills, Knowledge & Abilities
University degree (or equivalent work experience) in Computer Science, Engineering, or other technical field, or Business Administration with relevant IT work experience
Microsoft technical certification in desktop administration or similar
Atleast two years Service Desk support experience
Strong customer service skills
Knowledge of ITIL v3
Logical approach to problem solving
Patience and ability to remain calm under pressure
Experience in the day to day support of the following would be advantageous : (Desktop Applications, Desktop Administration, Windows Support PC network, Windows Operating Systems, Remote Access Tools etc)
What We Offer
Meggitt is proud to offer a competitive total rewards framework designed with our colleagues' health, wealth and well-being in mind to help our employees balance a successful career.
Our competitive package will include :
Flexible working policies and the ability to accrue time off in lieu or for some roles to earn overtime.
Early finish on a Friday
On site restaurant offering subsidized food
Pension Scheme up to 8% company contribution
Employee Assistance Program for Health & Wellbeing
Employee Perkz offering our employees discounts on a huge variety of goods and services
Employee Resource Groups
Volunteering day off
Meggitt are an equal opportunity employer and we are committed to developing an inclusive and diverse working environment.
We believe that people from different backgrounds and beliefs define who we are as a business. We strongly believe that building a culture of respect and appreciation, will give everyone the opportunity to recognise their full potential.