Support Engineer - Cloud & Hosting
Zen Internet
Rochdale, England
4d ago

If you’re a customer-focused support engineer, with a passion for technology then read on.

The Zen Business Cloud and Hosting team is undergoing a period of sustained hyper-growth, having grown over 100% last year and with similar forecasts for the future.

On the back of this, the business is making a significant investment for the future and is looking to hire Cloud & Hosting Support Engineers into a number of new roles.

So, about the opportunity. You’ll be the first person our corporate customers will call if they have any issues with their Cloud or Hosting service.

You could be fixing a customers’ web server one minute and then resolving a problem with inter-site virtual machine replication the next.

The variety of technologies you’d be looking after means no two days will be the same; AWS, Azure, VMware, Office 365, Veeam and more, are all in scope and present opportunities for you to either deepen your knowledge or learn new skills.

Although support is the primary focus, we’ll also give you exposure to projects within the business which improve our infrastructure and enables us to better service our customers

What we'd like you to have

  • Excellent working knowledge and understanding of support requirements for Microsoft technologies including Windows Server 2008 / 2012, Active Directory and Office 365
  • Good understanding of virtualisation technologies including managing and maintaining VMware-based solutions and managing Veeam backups
  • Flexible and willing to work outside core business hours as required.
  • Experience of working in high-volume technical support environments.
  • And if you have any of these, then that would be a bonus. However, don’t worry if you haven’t still apply as we’ll upskill you in the necessary areas

  • Any experience of providing AWS or Azure infrastructure support
  • Experience and knowledge of Linux in a professional hosting environment
  • Experience of using Microsoft Powershell to assist with management of customer solutions
  • Competent understanding of MS SQL and / or MySQL including basic database administration
  • A keen interest in networking and WAN technology
  • And this is what we'll offer you

  • Opportunity to work with leading-edge cloud technologies
  • 6 month salary reviews
  • Private Medical Healthcare Scheme
  • Pension Scheme
  • 25 days Annual Leave (with option to buy / sell 5 days)
  • Bonus (based on company performance)
  • Free Broadband
  • Travel Loan and Ride2Work Schemes
  • The obligatory tech-company games room
  • Subsidised Onsite Nursery
  • Subsidised Onsite Restaurant
  • Summer & Christmas Parties
  • Apply
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