Carry out all aspects of the day to day running of the sales information centre in accordance with the customer journey and to maintain necessary records and documentation during all stages of the sales progress
Key Performance Indicators
Represent the Company in sales negotiations and administration in a professional and timely manner.
Follow the sales process set out in the Sales induction training and development and Procedure Guide to ensure full compliance with Company procedures.
Respond to all enquiries and optimise the use of the Prospect Management System. (SERUM)
Deal with all visitors to the sales centre in a polite and efficient manner.
Ensure that the customer is kept informed of the progress of their purchase.
Respond to all cancellations making every effort to save’ the reservation and at all times identify the reason for cancellation.
Generate sales by offering relevant purchase assistance schemes, as directed by the Company.
Work as a team within the development to ensure customer extras drive additional profit for the Company.
Implement the Company’s continuous drive to deliver excellent customer service by endorsing the customer journey and consistently exceeding customer expectations.
Deliver high quality home demonstrations in conjunction with the build / maintenance teams in the home that the customer has purchased.
Carry out daily tasks required for each of the specified sites within the hub.
Support colleagues within the sales hub to ensure all aspects of the sales process are completed to the required standard.
Liaise with the Sales Team Leader regarding customer appointments.
Travel to all sites within the sales hub, on a regular basis, to undertake customer appointments.
Attend departmental meetings as required.
Ensure all relevant stakeholders are informed of key departmental developments.Presentation
Ensure that a high standard of personal presentation is maintained during office hours. Communication
Ensure that a high standard of personal presentation is maintained during office hours.
Maintain high standards of presentation of all sales sites, including sales office, show home and stock units and report and monitor any remedial action.Health and safety
Ensure you have read and understood the Company’s health and safety policies and procedures, and promote and comply with them at all times.
Report any accidents or near misses immediately to your manager and record them in the accident book.
Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager.
Wear appropriate protective clothing on site at all times.
Attend all health and safety training as required by the Company.
Induct, with the help of the Site Manager / Maintenance Supervisor, all sales staff and agency staff in health and safety.
Induct staff in the lone worker policy.
Ensure Sales personnel are using the personal safety devices’ and mobile phones, and address noncompliance.This job description is not a definitive list of duties.
It provides an outline of Key Performance Indicators required for this position. The job holder may be asked to undertake other duties to meet business requirements.
ESSENTIALEducation, training or qualifications
5 GCSEs / GCE including Mathematics and English (at C grade or above).
A Levels in any discipline.Relevant experience
Experience working as a sales advisor for a residential house builderSpecial skills or knowledge
Ability to handle complaints and difficult situations
Excellent proven sales record
Strong negotiation and sales skills
Good administration skills
An interest in property and the housing marketInterpersonal skills and attitude
Good planning and organisational skills
Patience and ability to remain calm under pressure
Excellent communication skills
A friendly, trustworthy and professional attitude
The ability to work under pressure and meet sales targets. Special Circumstances
Willing to be fully flexible in respect of day to day duties and hours worked
Willing to travel to all sales sites, including regional offices Full driving licence.
Able to work 3 weekends per month
Special skills or knowledge
Good understanding of building regulations and legal obligationsThis person specification is not a definitive statement.
It provides an outline of the profile envisaged as being appropriate for this position.