RGS Reporting Analyst
Ricoh
Northampton
5d ago

What you will be doing

  • To create / develop and maintain a suite of reporting systems and processes
  • To extract data and verify data is accurate
  • To overcome complex system and reporting issues
  • Work closely with the RGSE central team and RBS managers
  • Manage the resolution of all customer enquiries / complaints promptly and efficiently to satisfy customer requirements
  • Assist in relevant projects where required ie Detox / Sharepoint & Engagement
  • To meet or exceed SLAs to deliver a high level of customer (internal and external) satisfaction
  • To prepare monthly management reports and KPI packs to maintain visibility of performance
  • Routinely run reports to assist with SOX and Audit requirements
  • To provide support and mentoring for other RBS reporting and business analysts Timeliness, completeness & accuracy of reporting
  • KPI and management reporting
  • Customer satisfaction
  • You will ideally have

  • Ability to maintain a high degree of focus on results, through regular / continuous review and accurate and timely reporting
  • Understanding of Ricoh’s products and services to be able to articulate customers obligations in terms of services provided
  • Ability to deal with difficult customers’, resolve conflict and confrontation
  • Being able to communicate with other countries
  • Able to operate in a matrix structure dealing with requirements from multiple sources
  • Able to prioritise & organise own workload
  • Coordinating across numerous OpCo’s
  • Ability to deal with RBS Heads and OPCo’sAdvanced excel, strong VBA and IT awareness
  • Strong prioritisation and organisational skills
  • Excellent customer handling skills
  • Strong Numeracy and literacy skills
  • Must have good English skills (read / write / speak)
  • Excellent communication skills
  • Advanced working knowledge of Oracle - preferably billing processes
  • Advanced education with a minimum of 1 year experience in similar position
  • Must have a strong customer focus (for internal stakeholders and external customers)
  • Must be able to prioritise and make decisions in the given framework for actions;
  • Must be an effective and confident communicator / presenter (written and verbal)
  • Good time management, organizational and delegation skills
  • Good customer handling skills with the ability to identify and resolve problems / issues.
  • MS Excel Advanced
  • Strong Powerpoint skills
  • VBA coding essential
  • Proven Analytical skills
  • Ability to work under pressure with a pride on attention to detail
  • Ability to work on own or part of a team
  • MS-Access preferred
  • PowerBI
  • In return for your commitment, you can expect

  • A competitive salary package
  • Industry leading benefits
  • Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals.

    This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.

    This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

    Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.

    We are an equal opportunities employer

    At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation.

    That’s how we live the Ricoh Way.

    Ricoh have removed the disclosure of convictions box from their application process (ban the box - http : / / www.bitc.org.

    uk / programmes / ban-box) offering equal opportunities to all.

    For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions check and a DBS Check.

    Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form