Digital Tooling Strategy Lead
HSBC Group
London, England
5d ago


Role Title : Digital Tooling Strategy Lead

Business : Retail Banking and Wealth Management

New or Existing Role : New

Role Purpose

  • The Digital Tooling Strategy is a key capability within the Digital Delivery Enablement function (part of the COO organisation) that drives the adoption of new technology patterns for across all Digital Teams and Geographies
  • The Digital Tooling Strategy Manager is key role to enable the success of HDS and will be responsible for supporting the Head of Digital Delivery Enablement to Research, agree and enable new technology to be utilised within HSBC Digital to improve, enhance and enable the Global Digital Organisation and the Group delivery velocity and quality.
  • Responsibilities include : Work with the HSBC Digital Chief Operating Officer, Head of Digital Delivery Enablement and subject matter experts across Global Digital and Global Functions to establish, a set of principles that will drive the future tooling strategy at HDS Collaborate with CIO, CTO and Cross Functional and Platform Teams to create and continue evolve Digital Tooling Strategy for the Digital Teams across HDS, considering bank-
  • wise risk appetite, current and future technology landscapes as well as financial considerations and procurement frameworks Engage with Cross Functional teams, Platform teams as well as Application and Infrastructure teams to understand the digital business demand for Tooling across software and hardware requirements Engage with the Chief Control Officer and the various Risks & Security Team leads to support and influence a framework to enable digital technology adoption Own the overall Tooling Strategy from a business perspective across diverse topics, including people, technology, process, delivery, regulation and ways of working.

    Ensure all the applications used within Digital pass through a robust risk and security review Develop standard processes to build on lesson learned and continue improve the delivery of the Digital Tooling Strategy

    Role Context

  • Digital is changing financial services at an unprecedented rate and HSBC has committed significant investment to this digital revolution, driving innovation and transforming our digital capabilities.
  • We are building digital solutions that will impact the lives of our over 41 million Retail Banking and Wealth Management (RBWM) customers worldwide.
  • Our Digital teams are an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico.
  • The focus of our Digital team includes developing new mobile apps and online experiences; using digital messaging to build the relationship with our customers;
  • building and improving the underlying technology and security platforms; and innovating our propositions to compete effectively in a mobile, data-driven world.

  • Based on this context, Digital has a simple unifying purpose to drive the future of RBWM, helping our customers and prospects fulfil their hopes and dreams and realise their ambitions.
  • Management of Risk

  • Demonstrate leadership on Regulatory & Compliance matters. Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.
  • 1.2 of the Group Operations FIM.

    Observation of Internal Controls

  • Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal / external auditors and external regulators.
  • Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators.


  • Essential Influence, network and work collaboratively with a range of stakeholders at all levels Self-starter who can work autonomously or in a team whilst working in high pressured environments Strong organisational and time management skills Proven planning and prioritising skills Comfortable with complex management structures and process ambiguities Ability to navigate complex stakeholders relationships Demonstrates flexibility when addressing
  • Shifting or competing priorities Strong spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered Understanding of the key technology trends in the industry Good Knowledge of main DevOps tools MS Office tools literacy is required

  • Desirable Experience of personally complying with business processes, rules and regulations Self-awareness with confidence to work independently and take responsibility for own development Understanding or experience of digital or technology focused businesses Bachelor’s degree or equivalent
  • As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people.

    This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

    We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies

    We are an equal opportunity employer and are committed to creating a diverse environment.

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