Part time Customer Service Advisors/Administrators
Pertemps TM
3d ago

Part time Customer Service Advisors / Administrators

Role : Permanent Part-time Administrator / Customer Service Advisor

Hours : 9.30am 2.30pm Monday to Friday (hours open to discussion at interview stage)

Location : Edinburgh

Salary : £18,783 to £20,870 pro rata (depending on experience)

We have an exciting opportunity to join a leading financial services organisation, as a part-time Administrator / Customer service advisor in a blended role.

This is an excellent opportunity for someone with the right experience looking for a good home / work life balance, to join one of the fastest growing areas of the business!

We are looking for candidates who are available to work Monday to Friday between 9 : 30am - 2 : 30pm (open to discussion) due to customer demand.

Job Description

  • Performs standard administrative data processing tasks (e.g. requisitions, time and expense recording, etc. leadership).
  • Carries out simple procedural tasks to support management of external client relationships.
  • Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
  • Carries out various prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.
  • Supports development of personal capabilities by pursuing existing formal and informal training opportunities.
  • Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or routes requests elsewhere as appropriate;
  • acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.

  • Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary.
  • So what can we offer you in return?

  • Whatever your aspiration, you can expect excellent benefits, personal development and a career that's enriching and full of opportunity.
  • You'll also receive a package that includes :
  • A competitive salary ranging from £18,783 to £20,870, depending on experience
  • A Discretionary bonus
  • A Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash
  • Private Medical Insurance
  • Pension contributions
  • Share plans
  • 22 days holiday plus bank holidays
  • You must be able to PASS a CREDIT CHECK and DISCLOSURE check if successful

    If you have the relevant experience please apply with your most up-to-date CV, alternatively send this directly to sarah.ohara

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