Job Description :
Line of Business : Prime Brokerage
Here in our London office we are looking to recruit an Operations PB Client Services Representative. The EMEA PB Client Service Representative will effectively deal with client queries to tight deadlines while being the key liaison point between clients and Core Operations, navigating the organization to deliver for our clients.
What will your main responsibilities involve?
Building and maintaining Client and Administrator Relationships for new and existing Clients
Acting as a point of contact for Clients and Administrators
Managing Client and Administrators’ expectations by communicating with them as appropriate on the telephone and / or email
Handling high volumes of queries and multi-task to ensure all queries are actioned and resolved in a timely manner
Working in close collaboration with business partners such as Product, Sales, Relationship Management, Technology and Operational teams
Assisting management with raised issues to ensure clients are provided with the level of service expected
Supporting management in the delivery of Operational Strategies and direction for the Client Service team
Analysing Business situations and resolving queries with multiple parties within the Operations Business
Identifying process gaps and build robust and scalable solutions to resolve them
Carrying out checks daily to ensure team have completed all tasks
Raising issues to Management to be addressed where required
Gathering pain points and reporting to Management so solutions can be sourced
What skills and qualifications will you ideally possess?
Ability to evaluate the risk elements of such a client facing role and ensure tasks are carried out in a controlled fashion
Previous experience within Prime Brokerage would be ideal
Be able to work in a dynamic environment and have the ability to prioritize and multi-task
The ability to act without immediate supervision and to take ownership of tasks and processes
Excellent verbal and written communication skills with business partners, clients and colleagues
Proficiency in Excel & PowerPoint
About Bank of America Merrill Lynch
Bank of America is one of the world's leading financial institutions, serving individual consumers, small- and middle-market businesses, large corporations and governments with a full range of financial and risk management products and services.
Bank of America Merrill Lynch is the marketing name for the global banking and markets businesses.
The company has had a presence in EMEA since 1922. With offices in 23 countries on three continents, it offers an integrated and comprehensive set of products and services across Global Corporate and Investment Banking, Global Markets and Consumer Card, serving the needs of individual, corporate, institutional and government clients, combining the best of local knowledge and global expertise.
Developing solutions for social and environmental challenges is at the core of Bank of America Merrill Lynch’s responsibility platform.
In more than 90 countries around the world, we partner with employees, clients and stakeholders to help make financial lives better.