Key Worker (Rochdale)
5d ago

Job number : IG01659 Division : Employability Office Location : Rochdale Salary 22500.00 - 22500.00 GBP per Year Contract Type : Permanent Working Hours : 37.

5 Hours per Week Closing Date : 17-Jan-2020

About us

Ingeus was founded on the core belief that with the right support, everyone can progress and flourish in life. Over 2,700 Ingeus employees work across 11 countries to help people take control of their education, their careers, their health and their future.

Ingeus has grown to become a leading provider of employment and health programs, services for young people, training and skills support and probation services across the globe.

We are always looking for new ways to tackle the social challenges of today, only delivering services that we know will make a lasting difference to individuals and communities.

Ingeus’s team are dedicated to designing the right support for each individual to help them progress into work and life.

We work with partner organizations from the public, private and third sectors that share our commitment to delivering excellence with integrity.

Role objectives

The Key Worker will engage, build and maintain effective rapport with their caseload of clients. The successful candidate will have a positive attitude and a passion to support every client on their caseload to reach as far as they can on their journey towards employment.

They will use their exceptional planning and organisational skills to work peripatetically to ensure that all clients are given appropriate assistance in accessing the right support from a range of resources and providers, encouraging and guiding them on their journey towards starting and sustaining in work.

Key accountabilities

  • To conduct a series of diagnostic assessments with all referred clients to assess job readiness and the appropriate level of support required on the customer journey
  • To co-create an individual Action Plan for every client, informed by the initial diagnostic by the end of the clients first appointment
  • To ensure that the Action Plan is a living document and is reviewed regularly, ensuring it outlines the coordinated support options for the client to progress towards work, offered both within Ingeus
  • To take a holistic approach in supporting the client, identifying barriers such as household income concerns, health & wellbeing of the client and any care for dependents that may impact on the clients progression towards work
  • To provide intensive support to all clients with job search on a one-to-one basis and in group settings dependant on the customer journey identified by the diagnostic assessment.
  • To conduct job search via newspapers, internet, contacting employers and cold calling.
  • To ensure clients have access to workshop options such as health & wellbeing, Interview Skills, Ready for Work (in-work etiquette) and Cold Calling techniques.
  • To support clients in preparing for work experience and other community based programmes.
  • To provide in-work support whilst clients are in employment.
  • To ensure that relationships are maintained with key internal partners including the customer support team and employer account team.
  • To ensure that all documentation relating to the client is completed and maintained in an accurate, timely and respectful manner.
  • To maintain quality client records on the Company database so that they outline the client’s journey on the programme and are auditable evidence of progress.

  • Ability to employ emotional intelligence in handling challenging situations
  • Ability to build rapport with, inspire, motivate and challenge clients
  • Experience of working with people with multiple and complex needs, including health conditions
  • Knowledge of Greater Manchester’s labour market, wider provision and stakeholders
  • Demonstrates excellent communication and understands its importance in both client relationships and teamwork
  • Ability to build rapport and adapt to client needs
  • Attention to detail ensuring that client records are documented and maintained at all times
  • Excellent presentation and written skills
  • Ability to think creatively
  • Willingness to learn formally and informally
  • Works well in a team
  • Demonstrates excellent organisation & planning skills showing an ability to work well under pressure / in difficult situations
  • A high level of IT Literacy
  • Additional information

    All Ingeus personnel are required to comply with Ingeus’ policies relating to Information Security and Data protection, specifically to :

  • Protect all information assets from unauthorised access, disclosure, modification, destruction & interference
  • Treat the security of all information assets according to their designated information security classification
  • Ensure that they only access information assets that they are authorised to do so.
  • Adhere to the procedure for reporting any security weakness or event
  • Commit to, and participate in, personal development of information security awareness & knowledge
  • Comply with all laws and contractual obligations regarding the protection of data
  • All Ingeus personnel are required to familiarise themselves with Ingeus’ disciplinary policy

    Available documents

  • Key Worker JD WHP Manchester.docx
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