Spa Receptionist
Fairmont Hotels & Resorts
Fairmont St Andrews, St Andrews, United Kingdom
13d ago

Summary of Responsibilities :

Reporting to the Assistant Manager of Spa, Reception and Revenue, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offers professional, engaging and friendly service
  • To deal with Spa guests and members queries and provide them with towels, robes and locker keys when using the Spa.
  • To provide information and advice on the facility, its services offered and information on membership.
  • To answer the telephone.
  • To take bookings and appointments.
  • Handling of cash and credit card transactions.
  • Responsible for opening and closing the Spa when required.
  • To take an active interest in the building of an efficient team and its development.
  • To learn and have knowledge of all the facilities, the treatments provided and Spa products.
  • To be flexible and extend job duties and responsibilities to meet the demands of the guests and members.
  • Other duties as assigned.
  • Qualifications :

  • Previous experience is an asset
  • Proficiency in English (verbal and written), second language an asset
  • Previous customer related experience preferred
  • Computer literate in Microsoft Window applications an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Physical Aspects of Position (include but are not limited to) :

    Constant standing and walking throughout shift

    Visa Requirements : Applicants must be eligible to work in the EU or hold a valid work authorisation for the UK.

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