User Optimisation Assistant
Furniture Village
Slough, UK
3d ago

Furniture Village has an exciting opportunity available for a User Optimisation Assistant to join the Multi-channel team to help deliver a best in class customer experience, through our ongoing testing programme.

Working on a full-time permanent basis you’ll earn a highly competitive salary.

Our first ever Furniture Village store opened its doors in Abingdon in 1989 with a simple philosophy : to offer truly excellent products, prices and service to all our customers.

Thirty years and over 50 UK-wide stores later, this philosophy still holds true and we are the country’s number one, independently-owned furniture retailer and still growing.

We put gorgeous, stylish furniture within everybody’s reach.

The Role :

It’s an exciting time to be joining Furniture Village, as we move forward with our plans for digital growth. Reporting to the User Optimisation Lead, the User Optimisation Assistant will support in the delivery of an ongoing, best in class customer experience through our conversion rate optimisation programme.

You’ll be part of the technical team, which is part of the wider multichannel department.

Key responsibilities our User Optimisation Assistant will have :

  • Work with our partners to assist in the delivery of a pre-defined A / B and multivariant tests roadmap, to improve the user experience onsite and ultimately deliver improvements in defined KPIs.
  • Exploit our online tool sets to implement new journeys in A / B or multivariant tests on a day to day basis
  • Set-up, prepare and execute tests using our testing tool and undergo final user acceptance testing approval
  • Work collaboratively to drive conversion optimisation through constant analysis.
  • In conjunction with the wider eCommerce teams, identify areas for testing that will address areas of weakness.
  • Assist in the delivery of world-class user experience through an ongoing customer-centric programme of optimisation and personalisation.
  • Keep abreast of current and new market tends and changes in eCommerce retail.
  • Provide support to the technical team with daily and weekly tasks along with adhoc projects as appropriate.
  • While the responsibilities are primarily carried out during normal office hours, remote weekend cover is occasionally required
  • Undertake conversion analysis and reporting using analytical tools including Google Analytics, HotJar, Optimizely to evaluate performance against set KPIs, user behaviour and conversion data.
  • Key Skills and Attributes our ideal User Optimisation Assistant will have :

  • Knowledge of CMS platforms e.g. Salesforce and Conversion rate optimisation tools e.g. Optimizely (advantageous)
  • Proven commercial and technical experience working in multi-disciplinary teams for a transactional website.
  • Knowledge and understanding of conversion rate optimisation, web analytics and user experience disciplines.
  • Previous experience of A / B and MVT testing would be advantageous.
  • Flexible approach, positive and can-do approach with the ability to innovate and collaborate.
  • Excellent verbal and written communication skills.
  • Good team player with collaborative approach.
  • Strong analytical skills.
  • Excellent attention to detail and ability to effectively multi-task.
  • Ability to work well in a fast-paced team environment.
  • We offer highly competitive salary and benefits packages which includes Pension, Life Assurance, Heath Insurance, cycle to work, childcare vouchers and Generous Staff Discount.

    We’re also passionate about growing our own talent and offer great career and development opportunities for people who want to succeed.

    If you feel you have the skills to become our User Optimisation Assistant click apply’ today we’d love to hear from you !

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