Position Summary :
The Product Coordinator is responsible for maintaining complete, accurate product information on behalf of business owners for input into IBS in accordance with SLA's and business rules.
The key responsibility is to receive and action allocated requests for item creation, discontinuance, reactivation or maintenance and identify the priority of the request to determine scheduling into current workload.
Identify and establish the product attributes required to make a product active’ in the IBS system at both Master and Local Level.
This includes completion of all mandatory fields in the Item Lifecycle template / s including pricing. These attributes are required to allow the item to be sold in all European countries and in all channels outside of authorised exceptions.
Service tickets related to discontinue items require identification of suitable alternative or replacements for the discontinued item / s, establish mandatory product attributes including pricing and creation of the Item Lifecycle template for system activation.
Alternative item types are further documented to illustrate differences the original item, in accordance with item lifecycle standards, and in sufficient detail to allow the customer to make an informed decision as to whether the alternative will be suitable for his application.
Proactively pursue accurate and timely completion of all required product attributes and complete the Item Lifecycle Template / s contacting the appropriate internal and external subject matter experts including supplier organizations.
Daily management of assigned tickets to include updating the system with status, expected completion date and comments within the agreed Service Level Agreements (SLA).
Works in close collaboration and establishes effective relationships with functional teams including, but not limited to, Portfolio Management, Compliance, Data, Supply Chain Planning, Warehouse and Marketing Operations.
Support operational improvement activities, through close working with the relevant functions, such as Compliance, Finance, Customer Service and the Supply Chain function.
These efforts should be centered on increasing the customer experience, driving improvements to operational efficiency and ensuring the activities of the Product Data Management function meet regulatory requirements.
Drive internal process improvement through active use of the PPI Business Systems
Candidate Experience, Qualifications & Competencies :
Proficient in English. Fluency in one of the following languages would be beneficial : French, German, Spanish
Highly developed attention to detail and data completion accuracy
Adept in data acquisition, extraction and consolidation through personal contact, written communication and via on-line, web, and internal data resources.
Applies logical approach to problem solving
Proficient in data extraction & manipulation tools including MS Excel, MS Access or equivalent.
Ability to multi-task & deliver the flexibility to address immediate priorities whilst delivering longer-term activity to deadline.
Excellent command of internal systems
Excellent interpersonal, customer orientation and problem solving, can-do attitude.
Science degree or equivalent knowledge gained though experience advantageous
Closing date for application : Wednesday 19th June 2019