Reception - Night Auditor
ibis London City - Shoreditch
East London, London (England), United Kingdom
1d ago

Job Level

Job Fixed-term contract : No Status Full Time Anticipated Start Date 15-08-2019

Contact

ELENA CARAUS 0200742208400

Skills

Level of Education Others Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English

Key tasks

You take care of customers whose arrival, departure or reservation takes place late or during the night. You must also : -

Validate billing - Draw up the day's statistics and accounts report for the director - Prepare the documents required for the morning team.

  • Be proactive, anticipate guests needs and looks for suitable solution. - Promote company’s loyalty programme LeClub. - Assist as required / requested with the solving of any guest feedback and be able to handle them in the most.
  • Have knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promote them.
  • Carry out all operations concerning guests arrival and departure in compliance with payment procedure. - Be competent in taking Reservations, upselling where possible to maximise on average room rate.
  • Be able to coordinate hotel emergency situations along with Night Manager / team. -Patrol all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
  • Actively contribute to the qualitative and quantitative targets of the department. - Organise book out of guests if necessary trying to minimise the cost to the hotel.
  • Ensure the security of the hotel and be responsible for the safety and security of both staff and guests.
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