Service Desk Adviser
Glasgow, GB
4d ago

Full Time

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do.

We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Service Desk Adviser

Location : Glasgow (Full-time remote working during COVID-19)

Salary : £20,500 basic salary & £2,000 bonus potential

Hours : Monday-Sunday (37.5 hours per week, working any 5 days from 7 on a shift rotation between 7am-7pm)

COVID-19 Notice : We are continuing recruitment and have implemented new processes that promote candidate and employee safety.

As part of this we have moved to a virtual hiring and onboarding process until further notice.

Be a part of Vodafone UK Contact Centres, where we are aiming to deliver the UK’s most engaging digital customer experience.

Putting down the headsets and embracing innovative digital mindsets.

What will you be doing?

Service Desk Adviser’s quickly and calmly identify our customers' need and respond appropriately to the severity of the incident.

They use their refined communication and interpersonal skills to log and triage’ a range of incidents whilst managing customers’ expectations around resolution times

You’ll be responsible for taking ownership of high-impacting incidents as they are raised, making sure that we are using contact points around the wider business and beyond to drive a prompt resolution.

Customer service is key in this role, as you need to ensure we deliver the very best care to our customers through effective relationship building.

Efficiency is key to succeed in this position, you will manage a diverse workload which will include handling inbound and outbound calls, also responding to emails & web chat messages.

Using your refined communication and interpersonal skills, you’ll manage customer expectations, and have the ability to manage technical queries in a timely manner.

Who are we looking for?

  • Great team player who takes ownership of their role
  • Good analytical skills
  • Ability to multitask
  • Strong administration skills
  • Experience of prioritising workload and reviewing allocated queue preferred but not essential
  • Previous experience working within a Fixed line team preferred but not essential
  • What’s in it for you?

    An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.

    We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone

    The future is exciting.


    Posting End Date : 27.05.2020

    Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.

    We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.

    We actively encourage everyone to consider becoming a part of our journey.

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