Service Booking Advisor
Chelmsford, United Kingdom
1d ago

Market leading employee benefits

We are now recruiting for talented individuals to become part of our friendly and successful team as Service Booking Advisors, based within our Ford Business Development Centre in Chelmsford.

With great earning potential and the chance to work for an industry leading company, this is a truly exciting opportunity.

The Role

As part of our Aftersales Team , you will provide support and assistance to all our customers by booking them in for services and MOT’s, as well as suggesting other suitable aftercare products or services that we offer.

You will provide exceptional customer service throughout all interactions by responding positively to enquiries relating to servicing and repairs to customer’s vehicles.

Being proactive is important for this role as you will be contacting existing customers in relation to their vehicle maintenance schedules.

It is important that you manage all your bookings and appointments efficiently and meet set manufacturer criteria. You must ensure that you establish customers drop off and collection requirements or arrange alternative transport where necessary.

Full training will be provided as part of your induction and on-going learning, allowing you to constantly develop your knowledge of the motor industry, with opportunities for upselling additional products and services.

What we’re looking for

Our ideal candidate will have previous experience working in customer service or sales roles. We need someone with a positive attitude who can always deliver a first-class customer experience.

It is essential that you have a professional telephone manner, excellent communication skills and can demonstrate a thorough approach to work.

This role is based within a fast-paced contact centre environment; therefore, you will have to be computer literate with a focus on accuracy and detail.

Salary and Benefits

You will be required to work 40 hours over the week between the hours of 8 am and 6 pm Monday to Friday, 0830 am until 12 30 pm on a Saturday and will have every Sunday off.

This role comes with great earning potential with an OTE up to £25k. By joining Lookers you can take advantage of our fantastic car schemes as well as enjoying our generous holiday entitlement which increases with length of service.

You will be working between our Chelmsford Business Development Centre and working from home.

Your application is the first step to joining the Lookers family- please click to apply and we can call you for a chat.

Why us...?

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland.

We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, eligibility to join one of our car schemes, critical illness cover after 2 years, enhanced paid maternity leave for women and for some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities.

We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.

So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

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