Student Information Team Adviser, Academic Section
University of Essex
4d ago

Job profile

Our commitment to Equality, Diversity and Inclusion

The is more than where our staff and students are from. More than 1000 of our staff and students identify as LGBTQ+, more than 1,300 have declared a disability and many members of our community follow a religion or belief.

We recognise the value that diversity brings and so we want to recruit, develop, retain and motivate an increasingly diverse workforce.

We also want to attract people who will be good citizens, who will contribute to the life of the University and whose behaviour will have a positive impact on those around them.

Our sets out how we will do this through the delivery of a fair and supportive working environment for all.

The University recognises the importance of maintaining a healthy balance between work and other aspects of life and offers a comprehensive including a career break scheme.

We are proud to have a number of Equality and Diversity staff networks including : , , , , ,

Job details

Job titleStudent Information Team Adviser, Academic Section Job referenceREQ05528 Application closing date06 / 02 / 2022 LocationSouthend-on-Sea Salary£20,092 - £22,847 per annum (pro-rata for part-time) Employment typePermanent, Part-time Job category / typeProfessional Attachments Job description

Duties of the role

An exciting opportunity has arisen for a passionate and enthusiastic individual to join the busy Student Information Team, delivering flagship services to our students as an adviser.

We are looking for people who are committed to providing the highest levels of customer service to deliver frontline services dealing with initial queries from students on a wide range of subjects.

  • All this means that in any one day you might be advising a student who wants to move flats; telling a student about scholarship deadlines;
  • helping to explain the appeals process to a student; taking a payment; or booking a distressed student into a meeting with a member of the wellbeing team.

    You will be dealing with students in person in the hub as well as answering phone, live chat and email queries. You will also be working with a lot of different IT systems to find information to help answer students’ queries and to record interactions.

    You will need to have a flexible approach to your work, as the nature of this role involves working on different desks in a working day.

    This is a permanent, part-time post working 18 hours per week (0.5FTE).

    Skills and qualifications required

    To be successful you will need a good working knowledge of Word, Excel, Outlook and other Microsoft packages. It is essential that you have experience of delivering great customer service and excellent communication skills.

    In our fast paced environment, you will thrive on working on multiple queries whilst remaining patient and maintaining a confident and pleasant manner.

    Your effective organisational and administrative skills will ensure that you work accurately and with attention to detail to ensure our students needs are met.

    You will be a quick learner who is able to develop and maintain a broad knowledge base about how things work at Essex. You will need to work well with other members of the team and with colleagues across the university.

  • Previous applicants need not apply*
  • At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.

    To support this commitment we have our , a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based , which hosts regular services, meetings and events organised by our chaplains and faith representatives.

    Please see the attached job pack, which contains a full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post.

    We recommend you read this information carefully before making an application.

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